Madison Betts
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Buckle
02.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
Specialized Consultant (keyholder)
Oakley
05.2022 - 02.2024
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained team members in successful strategies to meet operational and sales targets.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Conducted regular competitor analysis to identify market trends and capitalize on opportunities for growth.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw and met deadlines for store to store transfers.
Sales Lead Keyholder
Fossil
01.2022 - 05.2022
- Developed strong rapport with customers and created positive impression of business.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
- Improved overall store organization by consistently implementing proper merchandise stocking techniques.
- Trained new team members on store procedures, policies, and sales techniques for consistent performance.
- Participated in team meetings where we shared best practices, set goals, addressed challenges, ultimately contributing towards a more cohesive work environment.
- Coordinated special events and promotions within the store to drive customer engagement and increase sales opportunities.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Sales Associate
Oakley
05.2019 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Tohopekaliga High School
Kissimmee, Florida04.2019
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- POS systems operations
- Hiring and Training
- Upselling and Cross Selling
- Work Planning and Prioritization
- Mentoring and Coaching
- Goals and performance
- Loss Prevention
- Employee Coaching
- Sales expertise
- Strategic Planning
- Relationship building and management
- Sales Growth
- Issue Resolution
- Order Management
- Strategic Merchandising
- Flexible Schedule
- Business Development
- Incident Reports
- Operations Oversight
- Marketing and Promotions
- Systems and software expertise
- Consultative Sales
- Employee Motivation
- Staff Development
- Sales Tracking
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Assistant Store Manager
Buckle
02.2024 - Current
Specialized Consultant (keyholder)
Oakley
05.2022 - 02.2024
Sales Lead Keyholder
Fossil
01.2022 - 05.2022
Sales Associate
Oakley
05.2019 - 05.2022
High School Diploma -
Tohopekaliga High School