Summary
Overview
Work History
Education
Skills
Timeline
Generic

MADISON Blackmore

Poulsbo,WA

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering Number years of experience in Industry.

Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Type industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply Area of expertise expertise and Number years of experience.

Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Airline-customer-service-agent

Delta
Seattle, WA
08.2017 - Current
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Utilized Software to input key data into hotel's database system.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed team communications and information for meetings.
  • Monitored company inventory to keep stock levels and databases updated.
  • Onboarded new temps by entering employee information into systems.
  • Improved operations through consistent hard work and dedication.
  • Created plans and communicated deadlines to complete projects on time.

Education

Bachelor Of Applied Science In Information Technology - Business Administration

Olympic College
Bremerton, WA
01.2014

Skills

  • Ticket Purchasing
  • Customer Feedback
  • Reservation Confirmation
  • Passenger Documentation
  • Passenger Assistance
  • Staff Support
  • Customer Documentation Review
  • Computer Reservation Software
  • Customer Care
  • Boarding Pass Assignment
  • Client Relationships
  • Trip Planning
  • Boarding Procedures
  • Customer Retention
  • Special Needs Assistance

Timeline

Airline-customer-service-agent

Delta
08.2017 - Current

Bachelor Of Applied Science In Information Technology - Business Administration

Olympic College
MADISON Blackmore