Summary
Overview
Work History
Education
Skills
Timeline
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Madison Blakley

AUSTIN

Summary

Dynamic and detail-oriented professional with extensive experience at Olive Garden, excelling in guest relations and complaint resolution. Proven ability to enhance customer satisfaction through strong multitasking and initiative-taking. Recognized for implementing feedback mechanisms that improved service quality, fostering loyalty and repeat business. Adaptable and goal-oriented, committed to delivering exceptional service experiences.

Overview

1
1
year of professional experience

Work History

To Go Specialist

Olive Garden
04.2025 - Current
  • Managed accurate order processing for to-go meals, ensuring timely service and customer satisfaction.
  • Collaborated with kitchen staff to optimize food preparation and packaging workflows.
  • Trained new team members on procedures for to-go orders and customer interactions.
  • Implemented customer feedback mechanisms to improve service delivery and food quality.
  • Resolved customer concerns promptly in high-stress situations, maintaining professionalism.
  • Answered phone calls for to-go orders, providing menu options and delivery estimates.
  • Operated cash register for cash, debit, and credit card transactions accurately.
  • Maintained accountability for daily sales receipts through precise cash handling.

Hostess

Olive Garden
01.2025 - Current
  • Greeted and seated guests promptly to enhance customer experience.
  • Managed reservation system efficiently, optimizing table turnover and guest flow.
  • Communicated accurate wait times to guests, maintaining transparency.
  • Handled guest inquiries and concerns professionally to foster positive dining experiences.
  • Assisted in training new hostesses on guest engagement best practices.
  • Demonstrated strong multitasking skills by balancing phone calls, greetings, and reservation updates.
  • Took reservations and to-go orders by phone while providing menu information.

Server Assistant

Olive Garden
09.2024 - Current
  • Facilitated efficient food and beverage delivery to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining areas to support service operations.
  • Coordinated with kitchen staff for timely preparation and presentation of menu items.
  • Managed inventory by restocking supplies and monitoring stock levels during shifts.
  • Responded promptly to guest inquiries, improving overall dining experience through attentive service.
  • Implemented guest feedback mechanisms, driving continuous improvement in service quality.
  • Adapted to changing circumstances, accommodating last-minute reservations and unexpected requests.

Server

Olive Garden
09.2024 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Adapted swiftly to menu changes and special dietary requests, ensuring satisfaction.
  • Engaged customers to create a welcoming atmosphere, fostering repeat business.
  • Demonstrated strong multitasking by managing multiple tables without compromising quality.
  • Cultivated relationships with regular customers, enhancing loyalty.
  • Provided personalized service to promptly attend to customer needs.

Education

High School Diploma -

John B Connally Highschool
Austin, TX
05.2024

Skills

  • Strong multitasking
  • Phone etiquette
  • Quick learner
  • Initiative-taking
  • Flexibility
  • Goal oriented
  • Complaint resolution
  • Detail-oriented
  • Service prioritization
  • Guest relations management

Timeline

To Go Specialist

Olive Garden
04.2025 - Current

Hostess

Olive Garden
01.2025 - Current

Server Assistant

Olive Garden
09.2024 - Current

Server

Olive Garden
09.2024 - Current

High School Diploma -

John B Connally Highschool

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