Madison Bougneit
Chandler,AZ
Summary
Motivational leader and organizational problem-solver, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager of Kids Club
EOS Fitness
Tempe, AZ
10.2023 - 04.2024
- Provided positive reinforcement to encourage appropriate behavior among children.
- Responded promptly to inquiries from customers regarding Kids Club services or policies.
- Maintained a clean and organized environment throughout the facility.
- Developed relationships with children and families to ensure their satisfaction with the Kids Club services.
- Assisted with check-in and check-out procedures for members and guests.
- Ensured that all equipment was used safely by teaching proper techniques to participants.
Restaurant Hostess
Chillis
Chandler, AZ
05.2023 - 10.2023
- Stayed attentive to server availability and table turnover to quickly seat guests while keeping a smile.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests and set up small and large events to coordinate smooth execution..
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
Student Employee
Kids Exspress
Chandler, AZ
07.2021 - 05.2023
- Supervised daily snack times, ensuring all children had access to healthy snacks.
- Responded quickly and appropriately to emergency situations including fire drills or medical emergencies.
- Monitored playground activities during recess periods, intervening when necessary to ensure safety of all participants.
- Provided assistance with homework assignments and other educational activities as needed.
- Facilitated group activities among students like arts and crafts, physical endurance games, and computer games.
Crew Member
Koibito
Chandler, AZ
05.2021 - 07.2021
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2023
Some College (No Degree) - Education
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZSkills
- Classroom Organization
- Cleaning and sanitizing
- Parent-Teacher Communication
- Food Preparation and Safe Food Handling
- Child Safety
- Customer Satisfaction
Accomplishments
- Was an honor art student in high school.
Affiliations
- Take pride in Art Projects
- Played volleyball competitively for 5 years
- Babysit occasionally for families I've known for years.
Certification
- CPR certified
Timeline
Assistant Manager of Kids Club
EOS Fitness
10.2023 - 04.2024
Restaurant Hostess
Chillis
05.2023 - 10.2023
Student Employee
Kids Exspress
07.2021 - 05.2023
Crew Member
Koibito
05.2021 - 07.2021
High School Diploma -
Perry High School
Some College (No Degree) - Education
Maricopa Community Colleges - Chandler-Gilbert Community College