Madison Bouley
Wilmington,MA
Summary
smoothly resolving customer requests, needs, and problems.
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Target
09.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
Assistant Sales Manager
Glitterati
11.2023 - 01.2025
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Retail Associate
Old Navy
08.2023 - 05.2024
- Maintained and strengthened relationships with over 30 clients, increasing account retention by 15%
- Exceeded sales goals by 10% each quarter
- Coordinated with product and marketing teams to launch five products, leading to a 20% sales gain
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Retail Sales Associate
TJX Companies
06.2022 - 07.2023
- Managed a portfolio of over 50 clients, maintaining a 95% satisfaction rate
- Exceeded sales goals by 20% in the last fiscal year, contributing significantly to team’s overall success
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Political Science
University of New Hampshire
Durham, NH05-2028
No Degree - Business Administration
University of Massachusetts, Lowell
Lowell, MA05-2028
High School Diploma -
Souhegan High School
Amherst, NH05-2024
Skills
- Contract negotiations
- Cross-team coordination
- Customer relationship management
- Financial forecasting and analysis
- Revenue and profit growth
- Problem-solving
- Verbal and written communication
- Retail store operations
- Trend awareness
- Stocking and receiving
- Returns and exchanges
- Friendly and outgoing
- Store opening and closing
- Cash register operation
- Loyalty promotion
- Teamwork and collaboration
- Regulatory compliance
- Stock replenishment
- Teamwork
- Time management
Languages
English
Native or Bilingual
Spanish
Elementary
Italian
Elementary
Interests
- Music
- Graphic Design
- Interior Design
- Fashion and Style
- Reading
- Animal Welfare Advocacy
- Marketing, digital marketing
- management
Timeline
Retail Sales Associate
Target
09.2025 - Current
Assistant Sales Manager
Glitterati
11.2023 - 01.2025
Retail Associate
Old Navy
08.2023 - 05.2024
Retail Sales Associate
TJX Companies
06.2022 - 07.2023
No Degree - Political Science
University of New Hampshire
No Degree - Business Administration
University of Massachusetts, Lowell
High School Diploma -
Souhegan High School