Emma Palmiotto
White Plains
Summary
Adaptable worker with knowledge of classroom management, organization, and Microsoft. Aiming to expand abilities and successfully fill the vacancy on your team. Frequently mentioned for having quick thinking skills and being a hard working from my peers, I can be relied upon to help your team achieve its goals. I'm looking to join a workforce to gain real-world experience being able to complete tasks on time in both individual and team settings. I'm looking forward to learning and growing with your company
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Burke Energy
01.2026 - Current
- Resolved customer inquiries via phone and email, ensuring prompt and accurate information delivery.
- Managed service requests, coordinating with internal teams for timely issue resolution
- Streamlined processes to enhance efficiency in handling customer complaints and feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Top Chef Meals
06.2024 - 11.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
ASSISTANT TEACHER
Ann and Andy
08.2022 - 03.2024
- Supervised and care for children ranging from 1 to two years old on a daily basis
- Works as a councilor for this company during the summer and have experience with children 4-14
- Collaborated with lead teacher to create a positive and inclusive classroom environment
- Managed daily routines, including meal times, naps, and outdoor play
- Communicated effectively with parents regarding child's progress and any concerns
- Ensured a safe and nurturing environment through constant supervision and responsive care
PROGRAMMER
Online Clients
09.2018 - 06.2022
- Developed web applications using HTML, CSS, JavaScript, and PHP for clients
- Provided assistance with mixed up prior codes such as Blender or Unreal Engine
Education
Associate of Applied Science - Cyber Security
Westchester Community College
ValhallaHIGH SCHOOL DIPLOMA - Technologies of Video Game Development, Photography
Woodlands High School
Hartsdale, NY06.2022
Skills
- Project Management
- Scheduling
- Customer Service
- Data collection
- Data Entry
- Skills Development
- Small Group Instruction
- Customer service
- Active listening
- Insurance Coordination
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Burke Energy
01.2026 - Current
Customer Service Representative
Top Chef Meals
06.2024 - 11.2025
ASSISTANT TEACHER
Ann and Andy
08.2022 - 03.2024
PROGRAMMER
Online Clients
09.2018 - 06.2022
HIGH SCHOOL DIPLOMA - Technologies of Video Game Development, Photography
Woodlands High School
Associate of Applied Science - Cyber Security
Westchester Community College