Madison Braun
Irvine,CA
Summary
I am a reliable, overachieving, and open-minded worker with a continuing desire to take on new challenges. I have a strong worth ethic, adaptability, and have curated useful interpersonal and customer service skills through my long-term job. I am a quick learner quickly master new skills. I am familiar with housekeeping, restocking and equipment operation practices. I am good with technology. I know how to use all Google-based websites as well as Microsoft word. I have an overall friendly nature and have good rapport with all coworkers and customers.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
Pavilions Grocery Store
Newport Beach, CA
05.2022 - Current
- Stock shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Maintain a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operate cash registers to process customer payments.
- Prepare specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greet customers and took orders for coffee drinks, food items, and other beverages.
- Label containers of milk for use in coffee drinks according to expiration dates.
- Monitor inventory levels of supplies and restocked when necessary.
- Assist in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhere to health department regulations concerning sanitation standards.
- Organize workstations efficiently so that tasks could be completed quickly during peak hours.
- Traine new baristas on company policies and procedures regarding food handling safety standards.
- Assist with catering orders for corporate clients or private parties upon request.
- Prepare and served coffee, espresso drinks, blended coffees and teas.
- Maintain calm demeanor during high-volume periods and special events.
- Manage morning rush of customers daily with efficient, levelheaded customer service.
- Maintain clean and organized workspace, enabling coworkers to locate resources and product.
Online Personal Shopper
Pavilions Grocery Store
Newport Beach, CA
05.2022 - Current
- Assist in selecting items according to customer preferences.
- Create personalized shopping experiences for each customer.
- Determine the best delivery methods based on order size and destination.
- Coordinate with vendors to ensure timely deliveries of products.
- Maintain accurate records of orders, returns, exchanges and payments.
- Respond promptly to customer inquiries via phone or email.
- Process refunds, returns and exchanges efficiently.
- Prepare reports on sales performance for management review.
- Track inventory levels and replenished stock when necessary.
- Bag groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfy customers with quick, accurate service under tight deadlines.
- Maintain positive relationships with grocery store personnel by being consistently professional and friendly.
- Secure and stored items until customer pickup.
- Greet customers and answered product or service questions.
- Suggest comparable products to replace out-of-stock items.
Cashier
Pavilions Grocery Store
Newport Beach, CA
05.2022 - Current
- Greet customers and answered any questions they had about the store's products and services.
- Verify that customers were of legal age to purchase alcohol or tobacco products.
- Operate cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Count money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issue receipts, refunds, credits or change due to customers.
- Stock shelves with merchandise when needed.
- Answer customer inquiries regarding store policies and procedures.
- Process returns and exchanges of merchandise in accordance with store policies.
- Balance daily transactions on a computerized point-of-sale system.
- Conduct price checks for special orders or discounts as requested by customers.
- Assist customers over the phone regarding store operations, product information and order placement.
- Maintain cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensure compliance with all safety regulations within the store environment.
- Organize promotional displays or arrange merchandise on counters or tables to promote sales.
Shelf Stocker
Kravets Design
Laguna Niguel, CA
05.2022 - 09.2022
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
- Organized backroom storage areas to ensure efficient product retrieval.
- Assisted customers in locating merchandise on the sales floor.
- Regularly checked inventory levels of existing stock to determine reorder needs.
- Built displays for new products and promotional materials.
- Responded quickly to customer inquiries regarding product availability or pricing information.
Education
High School Diploma -
Corona Del Mar High School
Costa Mesa, CA06-2023
GED -
University of California Irvine
Irvine04-2026
Skills
- Efficient
- Thorough
- Professional Demeanor
- Positive
- Great Customer Service
- Team Player
- Performance Improvement Overtime
- New Hire Training
- Friendly
- Solid Problem Solver
Affiliations
- CDM Yearbook 2019-2023
- Newsletter Chair for Delta Delta Delta
- CDM Cheerleader 2019-2023
- Member of Delta Delta Delta Sorority 2023-Present
Accomplishments
- Varsity Cheer Captain: received the leadership award after four years on my varsity cheer team and as senior captain
- Photographer and Writer of CDM Yearbook: was a writer and took photos for my high school yearbook for three years
- Newsletter Chair(Delta Delta Delta): I make monthly letters for my sororities updates, gather information for our philanthropy and write about it to our alumni, and write formal letters to Delta Delta Delta national alumni.
Timeline
Starbucks Barista
Pavilions Grocery Store
05.2022 - Current
Online Personal Shopper
Pavilions Grocery Store
05.2022 - Current
Cashier
Pavilions Grocery Store
05.2022 - Current
Shelf Stocker
Kravets Design
05.2022 - 09.2022
High School Diploma -
Corona Del Mar High School
GED -
University of California Irvine