Madison Brennan
Charlotte,NC
Summary
Highly knowledgeable Reference Librarian with experience in information retrieval and research, as well as library database management. Strengths lie in customer service, knowledge organization systems, literacy programming and fostering strong community relationships. Previous work has resulted in improved library services, increased patron satisfaction, and streamlined reference desk operations.
Overview
10
10
years of professional experience
Work History
Branch Manager
York County Library System
Clover, SC
06.2025 - Current
- Led branch operations, ensuring efficient delivery of library services and programs.
- Developed and implemented strategic plans to enhance community engagement and outreach initiatives.
- Managed budget allocations, optimizing resource utilization across multiple departments.
- Trained and mentored staff on customer service best practices and library technology systems.
- Evaluated program effectiveness, using feedback for continuous improvement in service offerings.
- Coordinated with local organizations to foster partnerships that increased library visibility and access.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Analyzed patron usage data to inform decision-making and improve service delivery strategies.
Reference Librarian
York County Library System
Rock Hill, SC
05.2023 - 06.2025
- Provided reference and research assistance to patrons in person, by phone, or through email.
- Provided patrons with technology tutoring and technical support.
- Created finding aids for various physical and digital resources.
- Performed collection development in assigned Dewey classifications, based on library policies, guidelines, and budgets.
- Performed collection development in assigned Dewey classifications, based on library policies, guidelines, and budgets.
- Weeded materials based on library policies and guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Wrote policies and created forms for the Local Author Collection.
- Used physical books, internal databases and online resources to help patrons with diverse questions.
- Maintained currency of library holdings by weeding out outdated materials or adding new titles when necessary.
- Compiled lists of recommended reading material for various age groups, interests and special events.
- Developed library programs such as book clubs, art history programs, and crafting programs.
Gallery Manager
Beaufort Art Association
Beaufort, SC
07.2021 - 03.2022
- Assisted in processing sales and other day-to-day housekeeping tasks.
- Oversaw customer service: greeted and assisted patrons, provided information about events, and offered background information on gallery artists and the organization.
- Assisted with physical tasks, such as carrying display items, hanging heavy artwork, cleaning the gallery, etc.
- Scheduled volunteers' hours and events, and trained them in day-to-day gallery functions.
- Communicated regularly with the Membership and Orientation committees to receive new member information for scheduling purposes.
- Met all new exhibiting members to provide them with basic gallery information and exhibiting policy.
- Maintained daily cash sheets and other financial records for accuracy.
- Updated the website, artwork database, and client database.
- Created labels for all art changeovers and Featured Artists' exhibits.
- Coordinated and led the Gallery Committee meetings.
- Supported special events at the gallery and within the community, as needed.
- Researched potential artists and artworks for acquisition or exhibition purposes.
- Established relationships with local community organizations to promote events at the gallery.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Art History and Secondary Success Teacher
Carroll High School
Monroe, LA
08.2018 - 05.2019
- Created the first Art History curriculum with an emphasis on African American artists and contemporary art, with project-based learning.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Prepared and graded subject tests for students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Remained calm and patient in student interactions to support individual growth and development.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Built a tennis program from scratch, getting donations from local USTA leagues, tennis supporters, and Monroe City.
- Managed classrooms with up to 22 students.
- Created IEPs for special education and 504 students.
- Helped students create résumés and obtain certifications in financial literacy, CPR, S/P2, and OSHA.
- Tutored students in multiple subjects, such as English, Algebra II, and History.
- Helped seniors apply to colleges, and write essays for scholarships.
- Managed classrooms with empathy and structured work.
Intern
Masur Museum Of Art
Monroe, LA
06.2017 - 06.2017
- Trained in fire remediation techniques by Gabriel Dunn of Undunn Art Services (150 hours).
- Performed conservation techniques on works on paper, paintings, and framing.
- Stored works using archival best practices.
- Cataloged work that had undergone conservation.
- Wrote condition reports, including photographs of fire/smoke damage prior to conservation.
- Supervised other volunteers in conservation procedures.
- Assisted in art handling, packaging, and shipping.
- Installed exhibitions at off-site galleries.
Curatorial Intern
Walter Anderson Museum of Art
Ocean Springs, MS
06.2016 - 08.2016
- Developed educational materials related to various exhibits, such as pamphlets.
- Attended meetings with curators, researchers, and conservators to discuss current projects.
- Assisted in cataloging and organizing existing artifacts within the museum's permanent collection through Past Perfect.
- Performed basic cleaning and conservation of artifacts.
- Assisted with exhibition set up in event spaces, displaying art pieces to be aesthetically pleasing and well-lit for best viewing.
- Provided support for exhibit installation, including hanging artworks, setting up displays, and labeling objects.
- Performed regular maintenance checks on display cases and lighting systems throughout the galleries.
- Maintained positive working relationship with fellow staff and management.
- Assisted in grant research.
- Created a 3-D model of the museum using SketchUp for the curatorial staff to use for future exhibitions.
- Wrote condition reports on newly acquired works.
Education
Master of Science - Library And Information Science
University of South Carolina
Columbia, SC12-2022
Bachelor of Arts - Art History And Studio Art
Millsaps College
Jackson, MS12-2017
Skills
- Reference services
- Research assistance
- Collection development
- Information literacy
- Technology training
- Policy writing
- Customer relationships
- Creative problem solving
- Critical thinking
- Digital archiving
- Recordkeeping
- Analytical skills
Timeline
Branch Manager
York County Library System
06.2025 - Current
Reference Librarian
York County Library System
05.2023 - 06.2025
Gallery Manager
Beaufort Art Association
07.2021 - 03.2022
Art History and Secondary Success Teacher
Carroll High School
08.2018 - 05.2019
Intern
Masur Museum Of Art
06.2017 - 06.2017
Curatorial Intern
Walter Anderson Museum of Art
06.2016 - 08.2016
Bachelor of Arts - Art History And Studio Art
Millsaps College
Master of Science - Library And Information Science
University of South Carolina
Education and Training
other,other