Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Madison Briglin

Pensacola,FL

Summary

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction. Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Paninos
11.2020 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Barista

Just Love Coffee
08.2021 - 12.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Customer Service Representative

U&I
02.2023 - 06.2023
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.

Customer Service Cashier/Sales Representative

Cotton On Group
01.2022 - 12.2023
  • Enhanced store security by identifying and reporting suspicious activities.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Front Desk Receptionist

Pensacola Pediatrics
01.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

High School Diploma -

GOAL ACADEMY
Colorado Springs, CO
06.2021

No Degree - Psychology

Chadron State College
Chadron NE
05.2026

IN PROGRESS - Psychology

Pensacola State College
Pensacola, FL
05.2026

Skills

  • Customer service
  • Time management
  • Listening skills
  • Cash handling
  • Team collaboration
  • Scheduling
  • Administrative skills
  • Verbal and written communication
  • Office organization
  • Customer service expertise
  • Attention to detail

Accomplishments

I graduated high school a year early and took a cheerleading scholarship to Chadron State in Chadron NE. I've worked with special needs my entire life even coaching an all-star cheerleading team that competed at many competitions. I was on ESPN 3 times with my cheerleading career, but most importantly I was taught team skills and working with many types of people.

Certification

CPR certified

Additional Information

I believe making peoples days by using specific customer service skills can really change someones life.

Languages

American sign language

Timeline

Front Desk Receptionist

Pensacola Pediatrics
01.2024 - Current

Customer Service Representative

U&I
02.2023 - 06.2023

Customer Service Cashier/Sales Representative

Cotton On Group
01.2022 - 12.2023

Barista

Just Love Coffee
08.2021 - 12.2022

Hostess

Paninos
11.2020 - 05.2021

High School Diploma -

GOAL ACADEMY

No Degree - Psychology

Chadron State College

IN PROGRESS - Psychology

Pensacola State College

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Madison Briglin