Madison Briseno-Niles
Lakeland,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I love working with others, and being helpful in any way possible.
Overview
2
2
years of professional experience
Work History
Patient Transporter
Winter Haven Hospital BayCare
11.2022 - Current
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Helped other staff with patient transfers by moving patients between departments.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Cleaned, sanitized and moved hospital equipment.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Crew Member
Crispers
11.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Crew Member
Sonic Drive-In
10.2021 - 11.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Associate of Science -
Polk State College
Winter Haven, FL05.2025
High School Diploma -
Bartow Senior High School
Bartow, FL07.2022
Skills
- Safety Protocols
- Company Guidelines
- Patient Escorting
- Problem Resolution
- Infection Control
- Bedside Manner
- Patient Transportation and Transfer
- Customer Service
- Patient Relations
- Health Promotion
- Identification Management
- Time Management Skills
- Credit and Cash Transactions
- Product and Service Sales
- Coaching and Mentoring
- Cash Drawer Management
- Money Handling
- Identification Checks
- Cleaning and Sanitizing
- Product Knowledge
- Stocking and Replenishing
- Refunds and Exchanges
- Staff Training
- Order Taking
- Guest Inquiries
Timeline
Patient Transporter
Winter Haven Hospital BayCare
11.2022 - Current
Crew Member
Crispers
11.2021 - 10.2022
Crew Member
Sonic Drive-In
10.2021 - 11.2021
Associate of Science -
Polk State College
High School Diploma -
Bartow Senior High School
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