MADISON BRISTER
Albuquerque,NM
Summary
Experienced operations leader specializing in team development, training program implementation, and quality control. Transitioning to public health sector with proven track record of designing and implementing training protocols to enhance staff performance, operational compliance, and service delivery. Skilled at managing cross-functional teams, promoting health and safety standards, and driving community engagement initiatives. Detail-oriented leader with a focus on improving policy and systems for long-term sustainability using an equity-centered approach. Committed to advancing public health outcomes through strategic planning, continued education, and high-impact operational leadership.
Overview
10
10
years of professional experience
Work History
Director of Operations & Training Development
Il Lusso Steakhouse & White Sage LLC
07.2023 - Current
- Designed and implemented training protocols
- Improved compliance protocols and operational consistency.
- Managed daily operations ensuring adherence to food safety, labor laws, and environmental health standards.
- Oversaw public health and sanitation practices in alignment with local health codes and ServSafe guidelines.
- Managed budgets, payroll, labor, and inventory using data-driven strategies to enhance efficiency and sustainability.
- Developed and executed marketing campaigns aligned with organizational goals.
- Led community events and public initiatives in partnership with media teams to support outreach and engagement.
- Fostered a culture of hospitality, inclusivity, and accountability in a fast-paced, team-oriented environment.
- Directed cross-functional teams to uphold health, safety, and labor compliance across all areas of operation.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Assistant General Manager
Gamekeeper Restaurant
12.2020 - 06.2023
- Built and implemented comprehensive training programs to enhance staff performance and consistency.
- Conducted employee evaluations, providing constructive feedback and fostering a high-performance culture.
- Gained experience with profit and loss (P&L) statements and sales projections to support financial planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Lead Server /Crew Trainer
Colombia Restaurant - Ybor City
03.2018 - 12.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Lead Trainer
Shells Seafood
01.2016 - 03.2018
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
Education
Bachelor of Public Health -
University of North Carolina
01.2025
Associate of Arts - Pre-Nursing
University of South Florida
01.2017
Skills
- Operational Efficiency and Oversight
- Health & Safety Compliance
- Business Management / Key Decision Making
- Cost and Quality Control, KPI and SEO practices
- Workforce planning and Resource Allocation
- Performance Analysis
- Resource Allocation
- Staff Management, Training and Development
- Hiring, Schedule Oversight and Onboarding
- Training Program Development
- Public & Human Relations
- Team Leadership & Supervision
- Budgeting and P&L Management
- Inventory, Time & Resource Management
- Community Engagement
Timeline
Director of Operations & Training Development
Il Lusso Steakhouse & White Sage LLC
07.2023 - Current
Assistant General Manager
Gamekeeper Restaurant
12.2020 - 06.2023
Lead Server /Crew Trainer
Colombia Restaurant - Ybor City
03.2018 - 12.2020
Lead Trainer
Shells Seafood
01.2016 - 03.2018
Associate of Arts - Pre-Nursing
University of South Florida
Bachelor of Public Health -
University of North Carolina
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