Madison Brodsky
Simpsonville,SC
Summary
As a hostess, my primary objective is to support the entire restaurant staff, including managing reservations, seating, and events. Aiming to create a welcoming environment for customers with a positive and productive workspace by communicating with team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Arizona Steakhouse
09.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Strengthened team morale by fostering all around atmosphere of collaboration, mutual respect, and open communication among all staff members.
Hostess
J Peters Grill & Bar
12.2021 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Advised customers about special offerings and menu items to help drive sales.
Education
Woodmont High School
Piedmont, SCSkills
- Google Docs
- Google Draw
- Google slides
- Communication
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Problem-Solving
Leadership Experience
Volunteer for the Human Society
Academics - Honor Roll
- 2023-Present, A Honor Roll
- 2021-2022, A/B Honor Roll
References
Available upon request.
Certification
- Pediatric Youth Immersion Camp of the Upstate:
- Certification awarded for - Pre-Medical Training Program.
Timeline
Hostess
Arizona Steakhouse
09.2022 - Current
Hostess
J Peters Grill & Bar
12.2021 - 08.2022
Woodmont High School
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