Madison Brosofski
Eastpointe,MI
Summary
Versatile and empathetic professional with a strong background in special needs caregiving at Stuart Wilson CPA and customer service, adept in autism spectrum knowledge and decision-making. Excelled in creating supportive environments, enhancing customer loyalty by 30%, and fostering independence in individuals with disabilities. Demonstrates patience and a proactive approach in high-stress situations, ensuring safety and satisfaction.
Overview
8
8
years of professional experience
Work History
Special Needs Caregiver
Stuart Wilson CPA
06.2022 - Current
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided personal care to maintain hygiene and prevent health problems.
- Maintained clean and safe environment to prevent accidents and promote health.
- Prepared meals and snacks to provide proper nutrition and hydration.
Customer Service Representative
Binson's Medical Equipment and Supplies
09.2018 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Manager's Assistant
Chili Pepper's Tanning
05.2016 - 09.2018
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
General Studies -
Lakeshore High School
St Clair Shores, Michigan 05.2016
Skills
- Autism Spectrum Knowledge
- Patience and understanding
- Wheelchair Transfers
- Activity Planning
- Decision-Making
Timeline
Special Needs Caregiver
Stuart Wilson CPA
06.2022 - Current
Customer Service Representative
Binson's Medical Equipment and Supplies
09.2018 - 06.2022
Manager's Assistant
Chili Pepper's Tanning
05.2016 - 09.2018
General Studies -
Lakeshore High School
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