Madison Bunnell
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Partner Success Specialist
Good Dog
01.2021 - Current
- Hired as one of the first twenty members of the company when the company was at start-up level
- Manage 35k clientele with six success team members
- Collaborate with product development and other members of the Partner Team to share thousands of client and individual insights to inspire the creation of over 50 updates/products to maintain and satisfy members
- Conducted cold outbound calls to introduce a once controversial payment center through our software that resulted in over $1 million dollars in company revenue
- Serve as a senior level team member and provide an integral six-week training program to new hires to ensure all team members understand policies and processes at the same level by week six
- Support newly developed Outbound Success team by reaching out to new clients to drive client retention, onboarding, and satisfaction
- Manage incoming calls, texts, emails including and not limited to addressing and resolving all issues and handling appropriate follow-ups
- Handle escalated calls and collaborate with team members Help Escalated team to address medical, platform Code of Ethic, and policy violation issues
- Cross collaboration with all other teams to submit product feedback for software development, resolve community concerns, and assist in policy creation and enforcement
- Create user content to provide additional assistance to clients to teach them how to use our software.
Partner Onboarding Specialist
Good Dog
01.2021 - 06.2021
- Weekly top caller on Onboarding Team (exceeding sixty-five connected and successful phone interviews weekly)
- Foster relationship development with clients through phone and e-mail communication
- Training of new hires and employees
- CMR maintenance and record keeping ensuring organized database and history of client interactions
- Profile development and creation for clients.
Liberty Park Farmers Market Manager
- Vet and interview market vendors to grow market from 30 to 58 vendors in one season
- Use designated market management software to manage vendor applications, meetings, payments, communications, and logistics
- Communicate promptly with vendors, Market Committee, and Liberty Wells Community Council Board
- Facilitate Liberty Park Market vendor orientation
- Educate appropriate vendors on accepting and facilitating SNAP and DUFB transactions at Liberty Park Market and collect vendor agreements for vendors that accept Double Up Food Bucks
- Create and design weekly vendor map and communicate final market layout to vendors and market committee
- On market days: attend market from 4pm-dusk to collect vendor payment, answer questions, and enforce vendor policies as needed.
Graduate Research Assistant
Utah State University, Social Work Department, Dr. Jayme Walters
- Assist on research protocols, population surveys, and conduction of literature reviews under supervision of principle investigator
- Author of literature review for online resource entitled the Kentucky Access to Recovery program which offers responses and solutions to the opioid crisis in rural communities
- Area of Research: Social Work, Opioid Epidemic, Rural Communities, Non-Profits.
Graduate Research Assistant
Utah State University: Nutrition, Food Science, and Dietetics Department, Dr. Clara Cho
07.2018 - 01.2020
- Assist on laboratory protocols and experiments under supervision of principle investigator
- Animal-based controlled feeding trial: Food Intake Regulatory Pathways and Methyl Nutrients
- Human clinical trial: TMAO and Choline Sources
- Co-first author: 'Free choline, but not phosphatidylcholine, elevates circulating trimethylamine-N-oxide and this response is modified by the gut microbiota composition in healthy men'
- Manage and supervise undergraduate research volunteers
- Analytical transformation of data to communicate research findings in a verbal and written orientation.
Free People Assistant Store Manager
11.2019 - 01.2021
- Serve as a brand ambassador and reflects the company values
- Partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
- Visual design of the Free People Movement section
- Creates selling initiatives that enhance the customer experience
- Encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
- Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications.
Education
Master of Public Health Nutrition -
Utah State University
Logan, UTBachelors of Science, Nutritional Sciences - undefined
The Pennsylvania State University
University Park, PASkills
- Strategic Planning
- Performance reporting
- CRM Tracking
- New Hire Onboarding
- Customer Service
- Account Management
- Rapport and relationship building
- Client Retention
- Networking Events
- Self Motivation
- Organizational Skills
- Reliability
- Active Listening
- Relationship Building
- Interpersonal Skills
- Written Communication
- Customer Complaint Resolution
- Excellent Communication
- Client Relationship Management
- Competitive Analysis
- Client Relations
Timeline
Senior Partner Success Specialist
Good Dog
01.2021 - Current
Partner Onboarding Specialist
Good Dog
01.2021 - 06.2021
Free People Assistant Store Manager
11.2019 - 01.2021
Graduate Research Assistant
Utah State University: Nutrition, Food Science, and Dietetics Department, Dr. Clara Cho
07.2018 - 01.2020
Liberty Park Farmers Market Manager
Graduate Research Assistant
Utah State University, Social Work Department, Dr. Jayme Walters
Master of Public Health Nutrition -
Utah State University
Bachelors of Science, Nutritional Sciences - undefined
The Pennsylvania State University
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