Madison Burkey
Greeneville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bookkeeper/Customer Service
Affordable Tree Service LLC
08.2020 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Representative
Glen Hills Utility District
05.2018 - 01.2021
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Collaborated with team members to improve overall response times and service quality.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, and credit cards.
Education
Associate of Applied Science - Accounting
Walters State Community College
Morristown, TN05.2018
Skills
- Bookkeeping Software
- Invoice Processing
- Quickbooks
- Financial Recordkeeping
- Team Collaboration
- Complaint Handling
- Multitasking Abilities
- Positive Attitude
- Problem Solving
- Attention to Detail
- Organization
- Microsoft Word
Timeline
Bookkeeper/Customer Service
Affordable Tree Service LLC
08.2020 - Current
Customer Service Representative
Glen Hills Utility District
05.2018 - 01.2021
Associate of Applied Science - Accounting
Walters State Community College
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