Madison Burkhardt

• Conducted weekly reports on client membership and billing accounts.
• Conducted quarter reports on member attendance.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed customer complaints and rectified issues to complete satisfaction.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

• Coordinated after-school activities and transportation for practices and events.
• Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
• Cooked nutritious meals to promote healthy diet and nutrition.
• Assisted with clothing selection, dressing and shoe tying.
• Helped children complete homework and special assignments daily to support academic performance.
• Participated in hands-on learning activities with children, including painting and drawing.
• Encouraged safe, positive behavior by redirecting children to take perfect action.
• Washed and put away dishes and down counters after meals and snacks.

• Prepared and delivered instructional activities related to various art mediums.
• Cleaned and organized classrooms, materials and supplies.
• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
• Worked well in team environment as well as independently.
  

• Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.

• Recognized swimmers in need of assistance and acted quickly.
• Maintained constant surveillance of pool or body of water to appropriately

react to emergency situations.
• Conveyed rules and expectations to patrons consistent with facility policies

and procedures.
• Monitored area for distress signs and acted immediately in emergencies to

alleviate potential injuries or fatalities.
• Maintained strong proficiency in CPR, First Aid and rescue techniques to

provide optimal support to individuals in distress.

• Handled student safety and communication with parents.
• Coordinated and taught swimming lessons to children age four to ten years.
• Watched clients during exercises and assisted with exercises.