Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Byrne

Orlando,FL

Summary

I am very outgoing and enjoy making my customers feel welcomed. I enjoy engaging in conversation with my customers along with my coworkers. I am a dedicated worker and enjoy bringing positivity to my workplace.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Osha Thai and Sushi
08.2024 - 08.2025
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Kava Tender

Bluflamingo Kava
04.2024 - 08.2025
  • Assembled products according to changing daily work orders and specific customer needs.
  • Reviewed production schedules and streamlined processes.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.

Server Manager

Healthy Delights
05.2022 - 10.2024
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Shift Leader

Dunkin' Donuts
02.2021 - 10.2024
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.

Server/bar Back

Kubo Asian Fusion
01.2023 - 08.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Associate of Science - Pharmacy

Broward College
Fort Lauderdale, FL
06-2027

Associate of Arts - Pharmacy

Valencia College
Orlando, FL
06-2027

Skills

  • Team member support
  • Order delivery practices
  • Hostess support
  • Food inspection
  • POS operation
  • Food running
  • Server training
  • Strong work ethic

Timeline

Server/Bartender

Osha Thai and Sushi
08.2024 - 08.2025

Kava Tender

Bluflamingo Kava
04.2024 - 08.2025

Server/bar Back

Kubo Asian Fusion
01.2023 - 08.2024

Server Manager

Healthy Delights
05.2022 - 10.2024

Shift Leader

Dunkin' Donuts
02.2021 - 10.2024

Associate of Science - Pharmacy

Broward College

Associate of Arts - Pharmacy

Valencia College

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