Madison Caffey
Garden Grove,CA
Summary
Seasoned Personal Assistant and Shift Manager with a proven track record at Mi Place and Firehouse Subs, demonstrating exceptional organization and customer service skills. Excelled in multitasking, team supervision, and problem-solving, ensuring high-quality service and operational efficiency. Achieved increased customer satisfaction through meticulous attention to detail and strong communication abilities.
Overview
5
5
years of professional experience
Work History
Personal Assistant, Fashion Show Planner
Mi Place
12.2015 - 03.2019
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Inspected and adjusted work performed to meet expectations.
- Operated company vehicles to transport materials and equipment.
Shift Manager, Line Cook, Cashier
Firehouse Subs
02.2015 - 12.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
Key Holder, Sales Associate
Masque Women's Boutique
03.2014 - 10.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
No Degree - Communications
Orange Coast College
Costa Mesa, CA2026
Certifications in CPR, Infection Control, X-rays - Dental Assisting
Oc Dental Academy
Rancho Santa Margarita, CA07.2024
High School Diploma -
Costa Mesa High School
Costa Mesa, CA2014
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Problem Solving
- Cash Handling
- Team Supervision
- Attention to Detail
- Exceptional organization
- Commitment to quality and service
- Food Service Background
Timeline
Personal Assistant, Fashion Show Planner
Mi Place
12.2015 - 03.2019
Shift Manager, Line Cook, Cashier
Firehouse Subs
02.2015 - 12.2018
Key Holder, Sales Associate
Masque Women's Boutique
03.2014 - 10.2015
No Degree - Communications
Orange Coast College
Certifications in CPR, Infection Control, X-rays - Dental Assisting
Oc Dental Academy
High School Diploma -
Costa Mesa High School
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