MADISON CAHAL
South Point,OH
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
Work History
Sales Manager
Ulta Beauty
08.2018 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Overseeing a customer based loyalty to drive sales.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Prestige Manager
Ulta Beauty
08.2015 - 07.2018
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended Merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business
- Contributed to team success by exceeding team sales goals
- Facilitating Peak Performance Meeting with Salon Manager
- Event Planning
- Cosmetic application
- Scheduling
- Training teams of 5+
- Boosted team performance by implementing strategic sales plans and providing ongoing coaching to staff members.
Merchandise and Service Coordinator
Ulta Beauty
08.2015 - 11.2015
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Coached management on communication tactics with staff and customers regarding organization changes
- Shipment receiving
- Inventory maintenance
- Planograms
- Leading a team of 7+ employees
- Customer service
- Opening and closing store
- Cash management
- Scheduling.
Beauty Advisor
Sephora inside JCPenney
08.2014 - 08.2015
- Building a Clientele
- Customer Service
- Setting Planograms
- Maintain Hygienic and Aesthetic Standards
- Cosmetic Application
- Product Knowledge Education
- Handling Money and Running POS
- Meeting Credit Card Goals
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Welcomed customers into the store and helped them locate items
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Educated customers about the brand to incite excitement about the company's mission and values
- Identified potential shoplifters and alerted management
- Alerted customers to upcoming sales events and promotions
- Cleaned and organized the store, including the checkout desk and displays
- Stocked and replenished Merchandise according to store merchandising layouts.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Barista
Starbucks
08.2011 - 05.2015
- Made and served café beverages with speed, quality and consistency
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Prioritized drink requests while managing interruptions
- Complied with standards for merchandising, stocking and storing product
- Developed and demonstrated skillful and creative latte art to engage customers
- Cleaned counters, machines, utensils and seating areas daily
- Accurately took to-go and special orders via phone
- Constantly expanded personal knowledge of coffee styles and varieties
- Engendered customer loyalty by remembering personal preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Engaged with customers by remembering their orders for faster speed of service and created a loyal environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Associate of Applied Science - Medical Insurance Coding
Mountwest Community And Technical College
Huntington, WV05.2018
Associate of Applied Science -
Ashland Community and Tech College
Ashland, KY01.2011
High School Diploma -
Boyd County High School
Ashland, KY01.2011
Skills
- Professional Demeanor
- Retail Management
- Exceptional Customer Service
- Strong Communication Skills
- Highly Organized
- Quick Learner
- Flexible Schedule
- Self Motivated
- Adaptive and Creative
- Employee Training
- Soft Selling
- Sales Operation
Timeline
Sales Manager
Ulta Beauty
08.2018 - Current
Merchandise and Service Coordinator
Ulta Beauty
08.2015 - 11.2015
Prestige Manager
Ulta Beauty
08.2015 - 07.2018
Beauty Advisor
Sephora inside JCPenney
08.2014 - 08.2015
Barista
Starbucks
08.2011 - 05.2015
Associate of Applied Science - Medical Insurance Coding
Mountwest Community And Technical College
Associate of Applied Science -
Ashland Community and Tech College
High School Diploma -
Boyd County High School
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