Madison Callaham
Scottsboro
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
09.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Freight Handler, Receiving
Home Depot
08.2021 - 09.2022
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Sorted and organized packages to make deliveries to correct address.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier
Home Depot
02.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Radiologic Technology
Northeast Alabama Community College
Rainsville, AL05.2024
High School Diploma -
Penn Foster Career School
Scranton, PA05.2020
Skills
- Attention to Detail
- POS System Operations
- Self-Checkout Assistance
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Conflict Resolution
- Customer Needs Assessments
- Positive Customer Engagement
- Product and Service Sales
- Productivity Maximization
- Customer Inquiries
- Leadership
- Money Handling
- Store Displays
- Critical Thinking
- Prioritization
- Customer Service
- Computer Proficiency
Certification
Reach Truck Certified
Electric Ladder Certified
Timeline
Sales Associate
Home Depot
09.2022 - 05.2023
Freight Handler, Receiving
Home Depot
08.2021 - 09.2022
Cashier
Home Depot
02.2021 - 08.2021
Bachelor of Science - Radiologic Technology
Northeast Alabama Community College
High School Diploma -
Penn Foster Career School
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