Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Daniels

Crestwood,KY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. A leader with sound judgment, good planning abilities, and interpersonal communication strength. Handles issues quickly and resolves conflicts successfully. Professional Cabling Technician with 9 years experience. Excellent reputation for resolving problems and improving customer satisfaction. Orchestrates optimal resource utilization to handle expected operational needs. A confident Firefighter who works effectively as part of a cohesive team. A highly trained individual with great mechanical aptitude and a background in medical response and fire suppression.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Structured Cabling Technician

Professional Cabling Solutions
12.2022 - Current
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Contributed to a safe work environment by adhering to industry safety standards during all cabling projects.
  • Collaborated with other technicians and contractors to ensure smooth project execution and seamless system integration.

Firefighter

Pewee Valley Fire Protection District
01.2017 - Current
  • Certified to drive and operate structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Trained to respond to confined space incidents, EMS and hazardous material incidents.
  • Certified to provide first aid measures to alleviate further injury and prepares victims for transport to medical facilities.
  • Trained in extrication individuals from dangerous situations and provides emergency assistance for minor and critical concerns.

Wire Technician

AT&T
12.2014 - 11.2022
  • Diagnosed and resolved complex customer issues for maintenance and support of voice, data, and VoIP
  • Analyzed trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Set up networks for business and residential customers.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Installed and configured new devices and system components.

General Manager

Ryan's Steakhouse
05.2000 - 12.2014
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Maximized efficiency by coaching and mentoring personnel on management principles, company procedures, and technology systems.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Education

Organizational Leadership - Business

University of Louisville
Louisville, KY

Skills

  • Staff Management
  • Policies and procedures
  • Verbal and written communication
  • Coaching and mentoring
  • Training and Development
  • Conflict Resolution
  • Effective leader
  • Staff training/development
  • Relationship building
  • Consistently meet goals
  • Troubleshooting
  • Safety and Compliance
  • Time management
  • Firefighting
  • Dependable and Responsible
  • Telecommunications Systems
  • Fiber Testing

Certification

Certified Fiberoptic Splicer: Issued November 2016


Lift Certified: Aerial Work Platform Safety Course, Issued

January 5, 2023


Emergency Medical Responder: Issued January 22, 2023


Level 1 Fire Prevention Inspector: Issued February 24, 2023


Confined Spaces Training: Issued March 2023, Credential ID 28980740


OSHA 30: Issued June 2023, Credential ID 20-602144297





Timeline

Lead Structured Cabling Technician

Professional Cabling Solutions
12.2022 - Current

Firefighter

Pewee Valley Fire Protection District
01.2017 - Current

Wire Technician

AT&T
12.2014 - 11.2022

General Manager

Ryan's Steakhouse
05.2000 - 12.2014

Organizational Leadership - Business

University of Louisville

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