Madison Calvert
Garberville,CA
Summary
Professional Bartender and Server with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Stone Junction Bar
08.2019 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender
Brass Rail Bar and Grill
Redway, CA
03.2019 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Benbow Historic Inn
08.2015 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Logan’s Roadhouse
04.2015 - 07.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Poteet High School
Mesquite, TX05.2015
Skills
- Sales Expertise
- Beer, Wine and Cocktails
- Responsible Alcohol Service
- Safe Serving Knowledge
- Custom Drink Preparation
- Classic Cocktails
- Anticipating Guest Needs
- Cash Register Operation
- Health Code Compliance
- Complex Problem-Solving
- Energetic and Outgoing
- ABC Regulations
- Craft Cocktail Preparation
- Good Conversationalist
- Engaging Customers
- Crowd Control and Security
Certification
- Responsible Beverage Server Training - May 25, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Seek not happiness too greedily, and be not fearful of unhappiness.
Lao Tzu
Timeline
Bartender
Stone Junction Bar
08.2019 - 07.2023
Bartender
Brass Rail Bar and Grill
03.2019 - 08.2019
Server
Benbow Historic Inn
08.2015 - 03.2019
Server
Logan’s Roadhouse
04.2015 - 07.2015
Poteet High School
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