Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Roles And Responsibilities
Timeline
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MADISON CANNON

MADISON CANNON

Cambridge,NY

Summary

TO WHOM IT MAY CONCERN

Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Talented Server bringing skills in order management, payment processing and up selling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Budtender

Verilife Pharmacann
12.2023 - 01.2024
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Self-motivated , strong sense of personal responsibility.
  • Worked well in team settings , providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.

Budtender

Silver Therapeautics
03.2023 - 07.2023
  • Recommended complementary purchases to customers, increasing revenue.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
  • Checked guests' photo identification for validity and age requirements.
  • Learned and adapted quickly to new technology and software applications.

Bartender/Server/Cocktail Server

30 PARK Bar And Bistro
02.2021 - 11.2022
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained clean and organized bar area.
  • Worked effectively in fast-paced environments.

Server/Cocktail Bartender

Wheatfields Bistro
08.2019 - 09.2021
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

The Brick House Tap And Tavern
09.2018 - 07.2020
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Shenendehowa High School
Clifton Park, NY
06.2015

Skills

Skills for both Restaurant and Cannabis Industries

  • Friendly and Helpful
  • Product Knowledge
  • Cash Handling
  • Building Customer Loyalty
  • Reliable and Responsible
  • Organization
  • POS Software

Certification

  • bartending Training - March 23'
  • Certified bartender , The Equinox golf course and Spa - March 23'

Accomplishments

i have been in the food&beverage industry for about 10+ years now. I have mastered the skills you need to succeed and grow. I Also have had the privilege to be a part of the opening of a recreational cannabis store in Bennington Vermont called Silver Therapeutics and also worked at a medical dispensary that also turned into the first hybrid dispensary in New York State while I was there ( both medical and recreational) . If there is a new opportunity / job that I get chosen for I am 100% willing to take it on and further my career. I am a very fast learner. I always am looking to try new things I know I don't have experience and a lot of other things besides restaurant industry and cannabis industry but if you take me on, I promise you won't be disappointed. I truly am a hard worker that just wants to succeed in anything and everything that gets put in front of me.

  • I can multitask very well
  • i can sell just about anything you put in front of me
  • hello I'm making connections with Guests/ customers because I am and people person so I will be able to make better more personal connections with them.
  • i am driving and always want to level up
  • if I mess up I will do whatever it takes to fix it and make sure and never happens again. I always learn from my mistakes
  • i am good with computers and technology

Roles And Responsibilities

  Restaurant industry

  • Tended to every guests needs
  • Handle money/cash them out
  • Prepared their baggage to go home
  • Check IDs when they ask for an alcoholic drink
  • make sure everyone is happy with the service
  • always go back and check on them after they get their food

make sure to always tell them to come back


Dispensary Industry

  • Check IDs / paper work is up to date if they have a medical card
  • ask them what sort of product they are looking for (back issues, anxiety,etc.)
  • give them detailed information about our products
  • show them our menu and let them know if we have new products
  • handle cash
  • handle the POS system
  • cash them out
  • make sure their experience was amazing so they come back again

Timeline

Budtender

Verilife Pharmacann
12.2023 - 01.2024

Budtender

Silver Therapeautics
03.2023 - 07.2023

Bartender/Server/Cocktail Server

30 PARK Bar And Bistro
02.2021 - 11.2022

Server/Cocktail Bartender

Wheatfields Bistro
08.2019 - 09.2021

Server

The Brick House Tap And Tavern
09.2018 - 07.2020

High School Diploma -

Shenendehowa High School
MADISON CANNON