Madison Card
Customer Service Representative
Delhi,NY
Summary
Successful Service Representative with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
United Health Services Hospitals
Oneonta, NY
12.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
Member Service Representative
Sidney Federal Credit Union
Oneonta, NEW YORK
03.2020 - 04.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
- Completed training and worked effectively under high-pressure client services environments.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Service Representative
Wayne Bank
Roscoe, NY
08.2017 - 06.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Maintained teller drawer to perform bank transactions.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
Education
High School Diploma -
Downsville Central School
01-2017
Skills
- Typing/Word Processing
- Dependable/ Trustworthy
- Ability to reconcile accounts and spreadsheets
- Clerical
- Communication Skills
- Excellent customer service
- HIPAA Guidelines
- Appointment Scheduling
- Medical Records Management
- Multi-Line Telephone Systems
- Organization skills
- Telephone skills
Timeline
Medical Receptionist
United Health Services Hospitals
12.2021 - Current
Member Service Representative
Sidney Federal Credit Union
03.2020 - 04.2021
Customer Service Representative
Wayne Bank
08.2017 - 06.2020
High School Diploma -
Downsville Central School
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