Summary
Overview
Work History
Education
Skills
Timeline
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Madison Cardinale

Queensbury

Summary

Motivated and detail-oriented professional with experience in both healthcare administration and retail sales environments. Skilled in upholding excellent patient experience, medical record management, and healthcare communication, combined with strong expertise in customer service, sales strategies, and customer satisfaction. Adept at multitasking in fast-paced settings, building client relationships, and providing team support and assistance. Committed to delivering exceptional service and contributing to team success in both medical and retail settings.

Overview

5
5
years of professional experience

Work History

ICU Unit Secretary

Glens Falls Hospital
12.2024 - Current
  • Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provide critical support to the Intensive Care Unit by coordinating communication between medical staff, patients, and families
  • Support nursing operations by managing communications, documentation, and supply needs
  • Operate and maintain healthcare information systems

Sales Associate

Coach Outlet
11.2021 - 12.2024
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Assistant Manager

River Ridin'
06.2020 - 10.2021
  • Supervise daily operations, including rentals, sales, and maintenance of watercraft.
  • Assist customers with reservations, rentals, safety briefings, and equipment usage
  • Manage booking systems, process payments, and prepare daily financial reports.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer experience by providing knowledgeable product information and guidance.

Education

No Degree - Liberal Arts-Math And Sciences AS

SUNY Adirondack
Queensbury, NY
06-2027

High School Diploma -

Hadley Luzerne High School
Lake Luzerne, NY
06-2019

Skills

  • Delivering quality service experiences
  • Effective multi-tasking
  • Organization and time management
  • Proficient in relationship building
  • Proficient in operating POS systems

Timeline

ICU Unit Secretary

Glens Falls Hospital
12.2024 - Current

Sales Associate

Coach Outlet
11.2021 - 12.2024

Assistant Manager

River Ridin'
06.2020 - 10.2021

No Degree - Liberal Arts-Math And Sciences AS

SUNY Adirondack

High School Diploma -

Hadley Luzerne High School

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Madison Cardinale