Madison Carpenter
Lewisport,KY
Summary
Driven and resourceful administrative professional with experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
4
4
years of professional experience
Work History
Executive CEO Assistant
Perry County Memorial Hospital
10.2023 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed a high-performance executive team for improved productivity and efficiency.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Optical Technician
Riverpark Eyecare
03.2023 - 10.2023
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
Patient Care Technician
Deaconess Midtown Hospital
05.2022 - 01.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
Salon Owner/Operator
Salon Meraki
02.2020 - 03.2022
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
High School Diploma -
Hancock County High School
Lewisport, KY05.2017
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Executive Presence
- Organizational Leadership
- Business Administration
- Business Management
- Administrative Leadership
- Project Management
- Regulatory Compliance
- Financial Oversight
- Meticulous attention to detail
- Information confidentiality
- Excel spreadsheets
- Document Preparation
- Proofreading
Accomplishments
- Supervised team of 30+ staff members.
Additional Information
- Honoree of NSHSS ( National Society of High School Scholars )
- Awarded best leadership skills in my SRNA class
- Honor Roll
- Previous HOSA Member
- Medical Terminology, HIPPA, and SRNA licensed
Timeline
Executive CEO Assistant
Perry County Memorial Hospital
10.2023 - Current
Optical Technician
Riverpark Eyecare
03.2023 - 10.2023
Patient Care Technician
Deaconess Midtown Hospital
05.2022 - 01.2023
Salon Owner/Operator
Salon Meraki
02.2020 - 03.2022
High School Diploma -
Hancock County High School
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