Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Madison Carter

Asheboro,North Carolina

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Continuous Improvement Practioner

Bekaert Deslee
Winston-Salem, NC
09.2022 - Current
  • Developed and implemented process improvement initiatives to reduce costs, improve efficiency and increase customer satisfaction.
  • Analyzed existing processes, identified opportunities for improvement and developed roadmaps to achieve desired outcomes.
  • Conducted root cause analysis to identify underlying issues impacting operations.
  • Created Standard Operating Procedures documents outlining best practices for various processes.
  • Implemented Lean Six Sigma methodologies such as DMAIC, Kaizen, 5S. across the organization.
  • Coached and mentored junior staff in continuous improvement principles and techniques.
  • Designed tools such as scorecards, checklists, templates. to support process optimization activities.
  • Developed training materials for staff on new processes or procedures resulting from continuous improvement initiatives.
  • Assisted in the development of project plans including timelines, milestones, resources needed and budget requirements.
  • Identified gaps between current state of operations versus desired future state; recommended corrective action plans accordingly.
  • Established relationships with other departments throughout the company to ensure successful implementation of change initiatives.
  • Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
  • Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
  • Improved methods and procedures for processes, measurement, documenting and workflow techniques.

Waitress/Trainer

Betty's Kitchen
Asheboro, NC
07.2020 - 08.2021
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Education

GED -

Randolph Community College
Asheboro, NC
06.2007

Skills

  • Managing Operations
  • Lean Manufacturing Principles
  • Training Employees
  • Process Efficiency Management
  • Analyzing Business Processes
  • Process Documentation
  • Employee Training
  • Performance Monitoring
  • Raw Material Inspection
  • Customer Service
  • Staff Supervision
  • Strong Work Ethic
  • Defect Identification
  • Knowledge of Auditing Systems
  • Effective Multitasking

Affiliations

  • I'm a fulltime mom to a dancer and soccer/basketball player, who keep me very busy. In my spare time, when I am not catching up the household duties, I like to read and watch documentaries.

Certification

DPM, Lean, and 5S+1 trained

References

References available upon request.

Timeline

Continuous Improvement Practioner

Bekaert Deslee
09.2022 - Current

Waitress/Trainer

Betty's Kitchen
07.2020 - 08.2021

GED -

Randolph Community College

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Madison Carter