Madison Carvajal
Aubrey,TX
Summary
Experienced with overseeing complex operational projects to streamline processes and achieve objectives. Utilizes strategic planning and stakeholder engagement to ensure project alignment with organizational goals. Track record of leveraging team coordination and problem-solving skills to deliver successful project outcomes.
Overview
9
9
years of professional experience
Work History
Director of Business Operations
Legends Hospitality LLC
01.2024 - Current
- Led efforts to identify potential risks within business operations, developing contingency plans to minimize disruptions, and ensure continuity.
- Increased overall business efficiency by streamlining operational processes and implementing standardization.
- Implemented a comprehensive performance management system, improving employee productivity, and tracking over $8M in revenue.
- Led client onboarding initiatives using Asana to streamline workflows and ensure a smooth transition for new accounts.
- Implemented change management initiatives that facilitated the successful adoption of new systems and processes across the organization.
- Worked in tandem with peers to better understand the business process and initiate improvements, helping the company achieve its goals.
- Trained corporate new hires, providing information and insight into corporate policies and procedures.
- Managed a team of five people, including one direct report and three rolling interns.
- Served as a key liaison between executive leadership and team members, fostering open communication channels, and addressing concerns promptly.
- Developed and implemented strategic plans to enhance and optimize resource allocation.
- Collaborated with on-site teams to implement marketing vendors and leadership platforms, driving user engagement and adoption. Oversaw vendor relationships to ensure alignment and performance.
Project Manager
Legends Hospitality LLC
11.2022 - 12.2023
- Promoted during the second year with Legends Global to the position of Director of Business Operations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects using Asana project management software.
- Developed comprehensive project plans with clear timelines and milestones, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Led division-wide implementation of Salesforce, covering the project from kickoff, data mapping, implementation, and user adoption. Acted as the spokesperson for my division and worked with the vendor on the build.
Implementation Specialist
Healthcare Highways
01.2021 - 11.2022
- Responsible for implementation of new clients and existing clients/renewals that utilize provider networks and vendor contracts
- Generated 40 contracts for new clients and renewals in Q4 of 2021.
- Primarily assists clients by adhering to the sold project guidelines to ensure customer satisfaction and retention.
- Manages master project plan across Operations, Sales Team, and Account Management to determine the proper onboarding of service before client goes live
- Leads external vendor kick-off calls, gathering information for successful product configuration, processing of claim transaction sets, and data mapping.
- Supports the client throughout the self-funded implementation life cycle and ensures successful handoff to Account Management at client go-live
- Led implementation projects for healthcare solutions, ensuring seamless integration and user adoption.
Project Manager
LGI Homes
01.2017 - 01.2021
- Review, audit, and prepare all closing documents and mortgage packages 24 hours before closing
- Manage and review escrow deposits and audit checkbook daily
- Manage all pending, active, and sold inventory in MLS
- Manage high volume pipeline of over 60 deals at any given time
- Ensure on time delivery of critical tax documents for loan approval
- Led project planning and scheduling, ensuring timely completion of construction milestones.
- Coordinated subcontractor activities, enhancing communication and efficiency on-site.
Education
Bachelor of Arts - Organizational Leadership
Nelson University
Waxahachie, TX01.2017
Skills
- Strategic problem-solving skills
- Strong verbal skills
- Proficient in project management software
- Team coordination
- Data integration mapping
- Vendor performance oversight
- Project coordination
- Performance Evaluation and Monitoring
- Proficient in Salesforce
- Core understanding of Adobe Creative Suite
Timeline
Director of Business Operations
Legends Hospitality LLC
01.2024 - Current
Project Manager
Legends Hospitality LLC
11.2022 - 12.2023
Implementation Specialist
Healthcare Highways
01.2021 - 11.2022
Project Manager
LGI Homes
01.2017 - 01.2021
Bachelor of Arts - Organizational Leadership
Nelson University
Leadership Experience
Internship Supervisor, 2024, 2025
- Led and mentored three interns, providing guidance and support in their professional growth.
Training Camp Project Lead, 2024, 2025
- Supported 300 college students in the Legends professional development program, delivering key insights on sales and fundraising from industry thought leaders.
References
Provided upon request.