Madison Carver
Fitzgerald,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Babysitter
Brandi Hill
08.2022 - 05.2023
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
Receptionist
Custom Yard Power And Equipment
08.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service Manager
Classic Design Florist
01.2019 - 05.2020
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
High School Diploma -
Fitzgerald High School
Fitzgerald, GA05.2023
Skills
- Licensed Driver
- Dependability
- Administering Medicines
- Time Management
- Emergency Response
- Sales Promotion
- Complaint Resolution
- Account Management
- Service Delivery Optimization
- Workflow Management
- Technical Support
- Budgeting and Reporting
- Staff Management
- Customer Relations
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Decision-Making
- Cash Handling
- Customer Service
- Persuasive
- Customer-Focused
Certification
CPR/First Aid Certification
Timeline
Babysitter
Brandi Hill
08.2022 - 05.2023
Receptionist
Custom Yard Power And Equipment
08.2021 - 05.2022
Customer Service Manager
Classic Design Florist
01.2019 - 05.2020
High School Diploma -
Fitzgerald High School
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