Madison Castledine
Orlando,FL
Summary
Experienced hospitality and event coordinator with a background in planning, logistics, and vendor management. Utilizes effective communication and problem-solving skills to ensure the success of every event. Demonstrated track record of consistently delivering high-quality event experiences and ensuring client satisfaction.
Overview
9
9
years of professional experience
Work History
Server lead, Trainer
Mia’s Italian Kitchen
11.2020 - Current
- Trained and acclimated new servers to the restaurant’s culture and operations.
- Managed tables throughout dining room to execute service at the highest level.
- Managed eight servers and staff members to effectively foster a team-oriented environment.
- Supervised serving staff to drive a high level of hospitality and food excellence.
Event Coordinator
Your Story Events
10.2019 - Current
- Planned, coordinated, and executed weddings and special events.
- Coordinated vendors, timelines and budgets for events.
- Directed florists, photographers, musicians and attendees during pre-ceremony and post-ceremony events.
- Networked to obtain potential event vendors or sponsors.
Server, Server trainer
Island Wing Company
11.2019 - 11.2021
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed a rapport with guest and assisted in generating repeat business by providing exceptional customer service.
- Address concerns or complaints quickly to improve service in escalated more advance issues to management for resolution.
Front of House, Trainer
Chick-Fil-A
10.2016 - 12.2018
- Handled complaints, settled disputes, and resolved customer conflicts.
- Delivered high level of quality service to each patron resulting in consistent positive feedback from guess.
- Improved customer service by setting expectations in coaching employees on proper service etiquette.
Education
Bachelor of Science - Event Management
University of Central Florida
Orlando, FL05.2024
Skills
- Certified in CPR
- Dedicated work ethic
- Outstanding customer support
- Visitor engagement
- Experienced in hospitality service
- Event coordination
- Prioritization and time management
- Project coordination
- Site management
- Event promotion
Timeline
Server lead, Trainer
Mia’s Italian Kitchen
11.2020 - Current
Server, Server trainer
Island Wing Company
11.2019 - 11.2021
Event Coordinator
Your Story Events
10.2019 - Current
Front of House, Trainer
Chick-Fil-A
10.2016 - 12.2018
Bachelor of Science - Event Management
University of Central Florida
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