Madison Castro
Summary
Dedicated and adaptable professional with strong experience as a Server Supervisor and Administrative Assistant, known for balancing people-focused leadership with organized, detail-driven administrative support. Skilled in training and guiding teams, maintaining smooth daily operations, and delivering exceptional customer service in fast-paced environments. Adept at scheduling, communication, and problem-solving, with a proven ability to anticipate needs, resolve issues quickly, and create a positive and productive atmosphere for both guests and staff. Brings a reliable work ethic, a calm approach under pressure, and a commitment to efficiency, teamwork, and high-quality service.
Overview
2026
2026
years of professional experience
Work History
Server Supervisor
Doubletree By Hilton
2022 - Current
- Tended to guests ensuring they receive the best possible service.
- Addressed and resolved customer complaints and concerns in a timely and professional manner to ensure guest satisfaction.
- Worked closely with fellow team members and supervisors to meet daily goals and maintain smooth operations.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Administrative Assistant
Sanbury Construction
2022 - 2022
- Provided vital support to the organization by managing a wide range of administrative tasks.
- Played a key role in ensuring a smooth operation of the company’s front office and served as a first point of contact for clients, contractors, and visitors.
- Provided general administrative support, and acted as a communication liaison relaying messages and information as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Commercial Cleaner
Go2Guys
2020 - 2021
- As a Commercial Cleaner during the pandemic, I played a crucial role in maintaining the health and safety of workplaces by performing enhanced cleaning and sanitation procedures.
- Deep cleaning of high-touch surfaces, using disinfectants, and following strict safety protocols to minimize the spread of the virus.
- Upheld confidentiality, professionalism, and high attention to detail in a regulated environment.
- Followed strict COVID-19 protocols, including use of proper disinfectants, and recommended procedures.
Education
High School Diploma -
Governor Mifflin
Shillington, PAAssociate of Applied Science - Psychology
Reading Area Community College
Reading, Pennsylvania, PA01-2027
Skills
- Incident management
- Server maintenance
- Operating systems
- Team management
- Server training
- Assignment delegation
- Organization
- Strong leadership
- Bookkeeping
- Meeting planning
- Reception oversight
- Scheduling
- Office management
Timeline
Server Supervisor
Doubletree By Hilton
2022 - Current
Administrative Assistant
Sanbury Construction
2022 - 2022
Commercial Cleaner
Go2Guys
2020 - 2021
High School Diploma -
Governor Mifflin
Associate of Applied Science - Psychology
Reading Area Community College