Madison Celaya
Benicia
Summary
Thrives in fast-paced customer service environment, bringing strong communication and problem-solving abilities. Developed resolving customer issues efficiently. Looking to transition into new field, leveraging customer service experience and dedication to delivering outstanding results.
Overview
3
3
years of professional experience
Work History
Safety Officer / Customer Service
Marriot Vacation Club
08.2022 - Current
- Responded to any emergencies as instructed and with utmost efficiency.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
- Increased member satisfaction by providing exceptional customer service and support.
- Followed up with customers about customer service.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Managed high call volume while maintaining exceptional customer service standards.
- Answered client queries and complaints to provide strong customer service.
- Improved customer service rankings by resolving issues quickly and accurately.
Education
High School Diploma -
Lincoln High School
Stockton06-2014
Skills
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Office Suite
- Assertiveness
- Prioritization
- Documentation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Safety Officer / Customer Service
Marriot Vacation Club
08.2022 - Current
High School Diploma -
Lincoln High School
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