MADISON CERISIER
Brooklyn
Summary
Versatile professional combining healthcare administration expertise with exceptional customer service skills. Proficient in managing patient check-ins, coordinating schedules, and maintaining accurate clinical documentation, while fostering positive relationships with patients and healthcare teams.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Clerical Assistant
Suny Down State Hospital Of Dialysis
Brooklyn
06.2025 - Current
- Coordinated appointments and communicated schedules with medical staff and patients.
- Scheduled appointments for patients using an electronic medical record system.
- Managed patient records, ensuring accurate and up-to-date information for efficient patient care.
- Assisted patients with completing forms and navigating administrative processes.
- Handled incoming calls and directed inquiries to appropriate departments, enhancing communication flow within the clinic.
- Maintained inventory of medical supplies and ordered replacements to ensure uninterrupted availability for patient services.
Medical Assistant
Medrite urgent care
10.2024 - 11.2024
- Provided immediate medical attention to patients with non-life-threatening conditions, ensuring timely care and comfort
- I handle various administrative tasks to ensure smooth operation
- They must be organized, detail-oriented, and proficient in using healthcare management software
- Strong interpersonal skills are essential for effectively interacting with patients and healthcare staff
- Logged patient entries and exits in Salesforce system during facility departures
Patient Admin
Regional Care Network
11.2023 - 06.2024
- Scheduled and confirmed patient appointments, coordinating with healthcare provider and legal appointments
- Managed patient check-in and check-out processes to enhance overall patient satisfaction
- Assisted patients with completing necessary forms and provided information about services
- Addressed patient inquiries and concerns
- Collaborated with medical staff to ensure patient needs were met effectively
- Ensured guest safety and comfort by maintaining room standards
Sales Associate
S & D imax
Brooklyn
03.2022 - 11.2022
- Received commendations for outstanding customer service from both customers and management
- Handled customer inquiries, complaints, and returns, ensuring customer satisfaction and loyalty
- Greeted customers warmly at the entrance to create a welcoming atmosphere. and provided exceptional customer service
- Maintained store cleanliness and organized merchandise displays to improve product visibility
- Participated in inventory management, including restocking and inventory counts
Cashier
Popeyes
Stroudsburg
08.2021 - 11.2022
- Operated the cash register, handled cash, credit, and debit transactions accurately
- Greeted customers warmly, delivering friendly and efficient service to enhance their experience
- Assisted customers with menu selections, answered questions, and took orders
- Ensured that all orders were processed quickly and correctly
- Maintained cleanliness and organization of the front counter and dining areas
- Resolved customer complaints and issues promptly and professionally
- Trained new cashiers on company policies, procedures, and customer service standards
Charity Worker
A Bread of life
Brooklyn
11.2016 - 12.2021
- Promoted charity's mission and services by representing organization at community events.
- Organized Christmas gifts based on children's wish lists.
- Collected and packaged Thanksgiving goods for distribution to families in need.
- Sorted and prepared clothes for donation.
Lifeguard
Camelback resort & Indoor Waterpark
Tannersville
11.2020 - 01.2021
- Executed water rescues and provided first aid and CPR, safeguarding lives and promoting safety, safeguarding lives and promoting safety, safeguarding lives and promoting safety
- Monitored swimming areas to ensure the safety of all patrons
- Enforced pool rules and regulations, ensuring safe environment for all patrons
- Conducted regular safety checks and maintained cleanliness of the pool area
- Recognized for maintaining a high standard of safety and cleanliness in the pool area
- Prepared incident reports and communicated effectively with management
Daycare Assistant
Children's Academy
Brooklyn
05.2019 - 01.2021
- Supervised and ensured the safety of children in the daycare facility
- Facilitated daily activities, including educational games, arts and crafts, outdoor play, to promote children's development and engagement
- Assisted in preparing nutritious meals for children in the daycare and served snacks and meals to children
- Maintained a clean and organized environment, including sanitizing toys and play areas
- Communicated with parents regarding their child's progress and any concerns
- Developed strong, positive relationships with children and their families
Education
Some College (No Degree) - Early Childhood Education
Borough Manhattan Community College
New York, NY, United States07-2027
High School Diploma -
South Shore High School
Brooklyn, NY, United States06-2023
Some College (No Degree) - Electrical Engineering
Nontraditional Employment For Women
New York, NYSkills
- Communication
- Leadership
- Fast-paced adaptability
- Patience
- Childcare support
- Patient Scheduling
- Electrical Engineer
- Customer service
- Problem solving
- Healthcare administration
- Time management
- Clinical documentation
- Patient confidentiality
- HIPAA compliance
- Document management
- Patient relations
- Phone and email etiquette
- Front desk management
Languages
Spanish
Limited
English
Full Professional
Certification
- osha
Timeline
Medical Clerical Assistant
Suny Down State Hospital Of Dialysis
06.2025 - Current
Medical Assistant
Medrite urgent care
10.2024 - 11.2024
Patient Admin
Regional Care Network
11.2023 - 06.2024
Sales Associate
S & D imax
03.2022 - 11.2022
Cashier
Popeyes
08.2021 - 11.2022
Lifeguard
Camelback resort & Indoor Waterpark
11.2020 - 01.2021
Daycare Assistant
Children's Academy
05.2019 - 01.2021
Charity Worker
A Bread of life
11.2016 - 12.2021
Some College (No Degree) - Early Childhood Education
Borough Manhattan Community College
High School Diploma -
South Shore High School
Some College (No Degree) - Electrical Engineering
Nontraditional Employment For Women