Madison Chandler
Pensacola,FL
Summary
With a strong focus on customer service, I prioritize the needs and satisfaction of every individual I interact with. Adaptable and eager to expand knowledge, I approach new challenges with enthusiasm and am open to further training opportunities. Commitment to putting the customer first, combined with a willingness to learn and grow, positions me as a valuable asset in delivering exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recreational Assistant
MWR Navy
09.2021 - Current
- Assit patrons in the fitness center with any questions or needs they may have, provide a positive gym experience for all members
- Performed light custodial duties to provide clean and inviting facilities.
- Coordinated volunteer recruitment efforts for special events, resulting in a well-staffed workforce able to meet event demands.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
- Ensured cleanliness of facilities by conducting regular inspections and coordinating maintenance efforts when necessary.
- Provided support with registration processes, maintaining accurate records of participant information.
- Improved customer service by promptly addressing concerns and resolving issues in a professional manner.
- Maintained a safe and enjoyable environment by enforcing facility rules and regulations.
- Facilitated communication between participants, staff, and management to ensure smooth operations.
- Delivered exceptional customer service through friendly interactions with participants while answering questions or providing assistance as needed.
FireFighter
United States Air Force
09.2017 - 12.2019
- Protected the environment from hazards and put out fires, worked at volunteer events, used customer service skills, gave tours around fire house
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Full-Time Sales Associate
Nike Factory outlets
04.2016 - 08.2017
- Worked on the floor serving customers with purchases and returns, while communicating with customers over the phone
- Occasionally worked in the stockroom taking in shipment and merchandising on the floor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Applied Science - Professional Studies
Trident University International
Cypress, CA04-2023
Bachelor of Science - Exercise Science
The University of West Florida
Pensacola, FL05-2025
Skills
- Customer engagement
- Innovative thinking
- Quick to adapt
- Proficient typist
- Retail merchandising
- Veteran leadership experience
- Team leadership
- Effective time management
- Personal caregiving
- Adaptability to change
- Workplace safety awareness
- Cardiopulmonary resuscitation training
- Flexible programming practices
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR Certification
- First Aid Certification
Languages
Spanish
Limited Working
Timeline
Recreational Assistant
MWR Navy
09.2021 - Current
FireFighter
United States Air Force
09.2017 - 12.2019
Full-Time Sales Associate
Nike Factory outlets
04.2016 - 08.2017
Associate of Applied Science - Professional Studies
Trident University International
Bachelor of Science - Exercise Science
The University of West Florida
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