Madison Chester
Marysville,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Glen Eagle Golf Course
2023.02 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Quality Control Specialist
RNW Distribution
2022.09 - Current
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Updated inspection journals and daily summary logs with quality-related data.
- Monitored product standards and quality-control programs.
- Fixed identified issues to improve workflows.
- Analyzed quality and performance data to support operational decision-making.
Care Giver
Catholic Community Services
2022.04 - 2022.10
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
Lead Server/Supervisor
Attic Secrets Cafe
2021.05 - 2022.05
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Sales Associate
Sherwin Williams
2017.12 - 2021.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA06.2016
Skills
- Cash Handling
- Price Memorization
- Managing Extras
- Cocktail Knowledge
- Order Accuracy
- Food and Beverage Pairings
- Regulatory Compliance
- Table Bussing
- Critical Thinking
- Warehouse Operations
- Quality Assurance
- Quality Improvement
- System Inspections
- Customer Service
Timeline
Bartender/Server
Glen Eagle Golf Course
2023.02 - Current
Quality Control Specialist
RNW Distribution
2022.09 - Current
Care Giver
Catholic Community Services
2022.04 - 2022.10
Lead Server/Supervisor
Attic Secrets Cafe
2021.05 - 2022.05
Sales Associate
Sherwin Williams
2017.12 - 2021.05
High School Diploma -
Marysville Pilchuck High School
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