MADISON CHISM
Kempner,Texas
Summary
Driven and resourceful administrative professional with 7+ years of experience assisting the work of high-achieving executives. Track record of supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. An incredibly loyal employee that aims to work collaboratively with their fellow employees but has experience with management of other teams.
Overview
9
9
years of professional experience
Work History
Executive Assistant
International Association Of Canine Professionals - IACP
05.2022 - 02.2024
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed the organization's online merchandise store to include updating inventory, photographing new items, and handling the shipping of orders.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Account & Billing Manager
Dealer Solutions
10.2023 - Current
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
Contracted Bookkeeper
International Association Of Canine Professionals - IACP
05.2022 - 02.2024
- Provided support during audits by supplying requested documentation promptly and accurately.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Contributed to the development of annual budgets by providing input on historical expenses and anticipated future costs.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
PRN Insurance Specialist
Symmetry Financial Group
12.2021 - 12.2022
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Administrative Assistant
International Association Of Canine Professionals - IACP
04.2018 - 04.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Certified Nurse Aide
Regal Nursing And Rehabilitation
05.2015 - 04.2016
- Monitored vital signs and reported changes to nurses for timely intervention.
- Supported rehabilitation efforts by assisting therapists with various exercises as directed.
- Improved patient comfort by providing compassionate and attentive care.
- Ensured compliance with regulatory standards by adhering to infection control protocols.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
- Completed thorough documentation of patient information in electronic health records.
- Maintained clean and organized living spaces for patients to promote a healthy environment.
- Assisted nursing staff with daily tasks for increased efficiency in patient care.
- Participated in continuing education opportunities to stay current on best practices in certified nurse aide field.
- Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
- Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
- Developed strong rapport with patients and families, fostering trust and open communication.
Education
Licenseure - Life, Accident, And Health Insurance
XCEL Solutions
Online12.2021
Certification - Nursing Assistance
Lampasas County Higher Education Center
Lampasas, TX05.2015
High School Diploma -
Lampasas High School
Lampasas, TX05.2015
Skills
- CRM Software
- Database Administration
- Account Reconciliation
- Report Writing
- Mail Handling
- Banking/Bookkeeping Operations
- Written Communication
- Information Protection
- Accounts Payable and Receivable
- Financial Reporting
- Customer Service
- Travel administration
References
References available upon request
Timeline
Account & Billing Manager
Dealer Solutions
10.2023 - Current
Executive Assistant
International Association Of Canine Professionals - IACP
05.2022 - 02.2024
Contracted Bookkeeper
International Association Of Canine Professionals - IACP
05.2022 - 02.2024
PRN Insurance Specialist
Symmetry Financial Group
12.2021 - 12.2022
Administrative Assistant
International Association Of Canine Professionals - IACP
04.2018 - 04.2022
Certified Nurse Aide
Regal Nursing And Rehabilitation
05.2015 - 04.2016
Licenseure - Life, Accident, And Health Insurance
XCEL Solutions
Certification - Nursing Assistance
Lampasas County Higher Education Center
High School Diploma -
Lampasas High School
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