Madison Chitwood
Oneida
Summary
Experienced professional in front office operations, adept at efficiently managing high-volume environments while maintaining composure. Recognized for exceptional communication, organizational abilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to evolving needs. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Bigg's Primary & Urgent Care
01.2025 - 03.2025
- Greeted patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards (HIPPA).
- Improved office organization with meticulous management of appointment scheduling, client databases, and patient paperwork.
Bookkeeping / Account Services / Customer Service
First National Bank of Oneida
05.2023 - 01.2025
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Men's and Women's Volleyball Manager
Lincoln Memorial University
01.2020 - 05.2023
- Coordinated and managed all aspects of men's and women's volleyball programs, including team scheduling, practice planning, and travel arrangements.
- Organized and supervised team fundraisers and community outreach events to promote the men's and women's volleyball programs and increase support from the public.
- Provided administrative support to coaching staff by managing paperwork related to player eligibility, enrollment forms, and academic standing checks.
- Liaised with school administration on scheduling conflicts or facility issues, maintaining a smooth operation for the volleyball program.
Cashier / Customer Service
Smokey's Tobacco Outlet
06.2021 - 08.2022
- Operated cash registers accurately to process payments and handled guest inquiries regarding menu items and specials.
- Managed inventory and coordinated with suppliers to maintain optimal stock levels and minimize waste.
- Resolved guest complaints and concerns promptly and effectively, maintaining a high level of customer service.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Athletic Department Intern / Booster Club Manager
Lincoln Memorial University
08.2021 - 05.2022
- Assisted with the coordination and planning of athletic events, including scheduling, venue setup, and equipment management,
- Contributed to the marketing and promotion efforts of the athletic department, including creating content for social media platforms and assisting with game day operations.
- Developed and implemented strategic plans to increase membership and engage supporters in club initiatives.
- Cultivated strong relationships with local businesses and community members to secure sponsorships and donations for club events.
Cashier / Customer Service
Walmart
03.2020 - 08.2020
- Provided friendly and personalized customer service by greeting customers, answering questions, and resolving any issues or concerns promptly.
- Collaborated with colleagues to ensure smooth store operations, including assisting in restocking shelves, preparing sales displays, and completing opening and closing procedures to meet daily store requirements.
- Developed strong product knowledge to assist customers with product inquiries, recommend appropriate items, and upsell promotional offers.
- Effectively processed customer transactions by handling cash, credit cards, and other forms of payment with accuracy and efficiency.
Lead Waitress
Phillips Drive In
04.2016 - 08.2019
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Monitored supply inventory levels closely, notifying management when restocking was necessary to avoid shortages during peak hours.
Education
BBA - Business Administration in Marketing & Sports Management
Lincoln Memorial University
Harrogate, Tennessee05.2023
High School Diploma -
Oneida High School
Oneida, Tennessee05.2018
Skills
- Administrative Support
- Advanced Microsoft Office Skills
- Strong Attention to Accuracy
- Analytical Problem-Solving
- Account Maintenance Expertise
- Team Management
Timeline
Receptionist
Bigg's Primary & Urgent Care
01.2025 - 03.2025
Bookkeeping / Account Services / Customer Service
First National Bank of Oneida
05.2023 - 01.2025
Athletic Department Intern / Booster Club Manager
Lincoln Memorial University
08.2021 - 05.2022
Cashier / Customer Service
Smokey's Tobacco Outlet
06.2021 - 08.2022
Cashier / Customer Service
Walmart
03.2020 - 08.2020
Men's and Women's Volleyball Manager
Lincoln Memorial University
01.2020 - 05.2023
Lead Waitress
Phillips Drive In
04.2016 - 08.2019
BBA - Business Administration in Marketing & Sports Management
Lincoln Memorial University
High School Diploma -
Oneida High School
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