Summary
Overview
Work History
Education
Skills
Timeline
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Madison Ciccone

Dallas,TX

Summary

Results-driven and energetic sales professional with a strong background in social media marketing, brand promotion, and customer engagement. Adept at leveraging digital marketing strategies to enhance brand recognition and drive sales. Proven ability to build relationships, upsell products, and educate customers on beverage selections. Experienced in high-paced hospitality environments, with exceptional interpersonal skills, adaptability, and a keen understanding of consumer preferences. Passionate about delivering top-tier service and exceeding sales targets through a mix of marketing expertise and direct client interactions.

Overview

5
5
years of professional experience

Work History

Cocktail Server

Komodo Lounge
Dallas, TX
07.2024 - Current
  • Greeted guests upon arrival, provided menus, and guided them through drink selections.
  • Answered customer inquiries regarding drink specials, menu items, and premium spirits.
  • Promoted and upsold premium bottles, champagne, and other liquors to maximize sales and revenue.
  • Built strong customer relationships through direct communication, engagement, and networking.
  • Maintained in-depth knowledge of premium spirits, wines, champagnes, and cocktail trends to educate and enhance guest experience.
  • Regularly checked on customers to ensure satisfaction and provide personalized recommendations.
  • Performed opening and closing duties, including setting up and breaking down VIP bottle service tables.
  • Stayed updated on industry trends and developments related to premium liquor brands and products.
  • Proficient in using point-of-sale (POS) systems for order entry, payment processing, and inventory management.
  • Handled cash, credit, and debit transactions accurately while ensuring secure payment processing.
  • Assisted in preparing cocktails and beverages with attention to presentation, garnishes, and glassware.
  • Addressed and resolved customer concerns or complaints professionally and efficiently.

Marketing Intern

Groot Hospitality
Dallas, TX
09.2024 - 12.2024
  • Researched industry trends to develop effective content and marketing strategies.
  • Built and maintained relationships with media contacts, bloggers, and influencers to expand PR outreach and brand visibility.
  • Assisted in writing and distributing influencer and media pitches to key industry contacts.
  • Contributed to brainstorming sessions for new campaign ideas, brand initiatives, and creative content strategies.
  • Assisted in handling logistics for photoshoots, ensuring smooth execution of creative elements.
  • Coordinated and supported planning of private, company, and client events, including vendor coordination, guest invitations, and on-site logistics.
  • Collaborated with event managers to promote themed nights, guest DJ appearances, and special events, increasing foot traffic and ticket sales.
  • Developed and designed comprehensive event decks outlining key details, promotional strategies, and marketing goals to align with brand initiatives.
  • Cultivated relationships with potential customers through direct engagement, social media, and networking events.

Social Media Marketing Manager

Evening Entertainment Group
Scottsdale, AZ
06.2023 - 08.2024
  • Managed multiple social media accounts daily, ensuring timely responses to comments and inquiries.
  • Collaborated with the marketing team to coordinate social media advertising campaigns, aligning with overall marketing strategies.
  • Provided creative ideas for content creation and optimized social media channels for maximum engagement.
  • Researched competitor activities to stay ahead of industry trends and improve marketing effectiveness.
  • Enhanced the organization’s online presence by creating a brand image across platforms.
  • Maintained a positive online reputation by responding promptly to customer inquiries and complaints.
  • Identified opportunities for improvement within existing strategies and proposed new initiatives.
  • Created and curated engaging content for Facebook, Instagram, TikTok, and Threads to drive audience growth.
  • Developed and implemented marketing strategies based on industry trends and analytics.
  • Planned and facilitated meetings to communicate marketing plans and future business goals.
  • Recommended changes to improve overall marketing tactics and strategies for increased brand awareness.

Cocktail Server

Bottled Blonde
Dallas
08.2022 - 08.2024
  • Greeted guests upon arrival, provided menus, and guided them through drink selections.
  • Answered customer inquiries regarding drink specials, menu items, and premium spirits.
  • Promoted and upsold premium bottles, champagne, and other liquors to maximize sales and revenue.
  • Built strong customer relationships through direct communication, engagement, and networking.
  • Maintained in-depth knowledge of premium spirits, wines, champagnes, and cocktail trends to educate and enhance guest experience.
  • Regularly checked on customers to ensure satisfaction and provide personalized recommendations.
  • Performed opening and closing duties, including setting up and breaking down VIP bottle service tables.
  • Stayed updated on industry trends and developments related to premium liquor brands and products.
  • Proficient in using point-of-sale (POS) systems for order entry, payment processing, and inventory management.
  • Handled cash, credit, and debit transactions accurately while ensuring secure payment processing.
  • Assisted in preparing cocktails and beverages with attention to presentation, garnishes, and glassware.
  • Addressed and resolved customer concerns or complaints professionally and efficiently.

Personal/Executive Assistant to the Chairman and CEO

Eagle Natural Resources
Dallas, TX
08.2020 - 08.2022
  • Reporting to management and performing secretarial and administrative duties.
  • Typing, formatting, and editing reports, documents, and presentations.
  • Entering data, maintaining databases, and keeping records.
  • Liaising with internal departments, answering calls, and making travel arrangements.
  • Managing internal and external correspondence on behalf of senior management.
  • Scheduling appointments, maintaining an events calendar, and sending reminders.
  • Copying, scanning, and faxing documents, as well as taking notes.
  • Preparing facilities for scheduled events and arranging refreshments, if required.
  • Ordering office supplies and replacements, as well as managing mail and courier services.
  • Observing best business practices and etiquette.
  • Secretarial work, and office administration training.
  • 1-2 years of experience as a personal assistant
  • Experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
  • Advanced typing, note-taking, recordkeeping, and organizational skills.
  • Ability to manage internal and external correspondence.
  • Working knowledge of printers, copiers, scanners, and fax machines.
  • Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
  • Excellent written and verbal communication skills.
  • Exceptional interpersonal skills.

Education

Bachelor of Arts - Marketing

The University of Alabama Tuscaloosa
Tuscaloosa, AL

Skills

  • Sales & Marketing: Social Media Strategy, Community Management, Brand Promotion, Client Development
  • Customer Engagement: Relationship Building, Exceptional Listening Skills, Customer Service, Menu Presentation
  • Technical Proficiency: Microsoft Excel, Word, Slides, Instagram, Facebook, Twitter, Threads, Eventbrite, TikTok, and Linktree
  • Organizational & Problem-Solving: Scheduling, Strategic Planning, Meticulous Attention to Detail, Proactive Problem-Solving
  • Hospitality & Service: Efficient Service, Stress Tolerance, Upselling Techniques

Timeline

Marketing Intern

Groot Hospitality
09.2024 - 12.2024

Cocktail Server

Komodo Lounge
07.2024 - Current

Social Media Marketing Manager

Evening Entertainment Group
06.2023 - 08.2024

Cocktail Server

Bottled Blonde
08.2022 - 08.2024

Personal/Executive Assistant to the Chairman and CEO

Eagle Natural Resources
08.2020 - 08.2022

Bachelor of Arts - Marketing

The University of Alabama Tuscaloosa

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Madison Ciccone