Madison Ciccotti
Depew,USA
Summary
Professional looking for outstanding company to advance my career. Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Arbitration Senior Review Administrator
ACV Auctions
Buffalo, US
05.2022 - Current
- Lead administrator
- Assigned new training materials to ensure company compliance, verified timely completion, negotiated payment amounts to retain buyers.
- Assisted in the development of new administrative systems, procedures, and policies.
- Assisted in the development of new administrative systems, procedures and policies.
- Verified the authenticity of arbitration claims
- Determined whether claims were preventable or not
- Secured components through an extensive range of sources.
- Created estimates utilizing Alldata and Mitchell software
- Authorize or deny arbitration for administrators to manage payments or reject claims
Condition report screener/arbitration review administrator
ACV Auctions
Buffalo, US
08.2021 - 05.2022
- Ensured all condition reports met quality standards before platform launch
- Reduced potential arbitration risks by mitigating various types of damage
- Uncover underlying issues not visible in initial photographs and engine recordings
Lead Technician/Shop Foreman/Shop Supervisor
Jim Murphy Buick GMC
Depew, US
06.2018 - 06.2020
- Foster positive morale in the shop environment
- Assessed financial performance and adjusted strategies
- Diagnose GMC, Buick, Chevrolet vehicles effectively.
- Executed repairs on mechanical engine components such as piston and short block replacements
- Optimized performance and safety through precise electrical repairs
- Nys inspection mechanic
Service Manager
New motors subaru
Erie, US
10.2014 - 06.2018
- Oversaw daily operations and team management
- Developing annual operating budget
- Maintained accurate financial records.
- Ensured accurate documentation of servicing activities and inventory count
- Maintaining relations with executives and factory representatives.
- Boosted promotional efforts through targeted marketing initiatives
- Handled timely delivery of vehicles and performed test drives after repairs
- Ensured adherence to company policies among service team
- Identified potential areas of enhancement through metric analysis
Education
Fixed Ops Service Certificate Class - Automotive Service Department
Nada and Atd Academy
Pittsburgh, PA02.2019
Subaru Factory Service Management Training - Automotive Service Management
Subaru Technical Academy
Alpharetta, GA10-2017
Master Certification - Automotive Repair
Automotive Service Excellene
Buffalo, NY11-2016
High school diploma - Automotive Technology
East Aurora High School
East Aurora, NY05.2002
Skills
- Technical report writing
- Strong communication abilities
- Adaptive Learning
- Labor Costing
- Vehicle Inspection
- Cost Estimation
- Damage Assessment
- Structural analysis
- Claims Processing
- Mechanical Aptitude
- Repair Planning
- Parts Ordering
- Diagnostic Tools
- Electrical Systems
- Problem-solving capabilities
Certification
- Motor Vehicle Inspection License
- PA inspection/emission license
- NY inspection license
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Arbitration Senior Review Administrator
ACV Auctions
05.2022 - Current
Condition report screener/arbitration review administrator
ACV Auctions
08.2021 - 05.2022
Lead Technician/Shop Foreman/Shop Supervisor
Jim Murphy Buick GMC
06.2018 - 06.2020
Service Manager
New motors subaru
10.2014 - 06.2018
Fixed Ops Service Certificate Class - Automotive Service Department
Nada and Atd Academy
Subaru Factory Service Management Training - Automotive Service Management
Subaru Technical Academy
Master Certification - Automotive Repair
Automotive Service Excellene
High school diploma - Automotive Technology
East Aurora High School
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