Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Madison Ciero

Madison Ciero

Hospitality Management
Raleigh,NC

Summary

Dedicated, hardworking manager with 9 years of experience in team leadership and 6 years management experience in restaurant industry. Background includes sales, management and customer service in fast-paced settings, as well as providing exceptional service and hospitality to all guests.

Overview

9
9
years of professional experience
3
3
Certification

Work History

Bar Manager

Dirty Dicks Crab House
05.2022 - 01.2024
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.

Assistant Food and Beverage Manager

Hershey Lodge
09.2022 - 05.2023
  • Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
  • Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
  • Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
  • Assisted in the recruitment, selection, and onboarding of new team members.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Front of House Manager

Fuji Japanese Steakhouse
07.2019 - 05.2022
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Implemented effective inventory control systems to reduce waste.

Server/Bartender Shift Manager

New York Pizza Pub
03.2017 - 07.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor of Science - Hospitality Management

East Carolina University
Greenville, NC
05.2022

Skills

  • Foodservice Management
  • Conflict Resolution
  • Organizational Skills
  • ServeSafe Manager
  • Decision Making
  • Staff Training
  • Inventory Management
  • Customer Relations
  • Shift Scheduling
  • Service-Oriented Mindset
  • Team Leadership
  • Supervisory Experience

Certification

ServSafe Manager certified (2020)

RAMP certified (2022)

CHIA certified (2022)

Timeline

Assistant Food and Beverage Manager

Hershey Lodge
09.2022 - 05.2023

Bar Manager

Dirty Dicks Crab House
05.2022 - 01.2024

Front of House Manager

Fuji Japanese Steakhouse
07.2019 - 05.2022

Server/Bartender Shift Manager

New York Pizza Pub
03.2017 - 07.2019

Bachelor of Science - Hospitality Management

East Carolina University

Similar Profiles

CREATE PROFILE
Madison CieroHospitality Management