Madison Claborn

• Adhered to safety and sanitation guidelines during food handling processes.
• Supported inventory management by restocking shelves as needed.
• Worked flexible schedule and extra shifts to meet business needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Learned duties for various positions and provided backup at key times.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Greeted customers entering store and responded promptly to customer needs.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Used POS system to enter orders, process payments and issue receipts.

• Welcomed residents and guests, providing exceptional customer service and support.
• Scheduled and confirmed restaurant reservations for guests.
• Facilitated and coordinated transportation services.
• Assisted residents with inquiries, ensuring timely and accurate responses.
• Managed communication between departments.
• Managed check-in and check-out procedures.
• Collaborated with housekeeping and maintenance to resolve issues quickly.
• Handled payment processing and billing inquiries accurately.
• Assisted guest and residents with reservations, modifications, and cancellations in a courteous and professional manner.
• Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
• Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
• Oversaw fast-paced front desk operations and guest/residents' needs at busy facility.

While continuing to work part time as concierge, was offered a full time position as a caregiver where job duties included:

• Assisted residents with daily living activities, ensuring compassion, comfort, and safety.
• Monitored and documented residents' health changes, communicating effectively with healthcare professionals.
• Implemented individualized care plans tailored to residents' specific needs and preferences.
• Trained new staff on caregiving protocols and best practices to enhance team performance.
• Assisted with personal hygiene tasks, promoting dignity and independence for individuals.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with residents to deliver emotional support and companionship.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted patients with self-administered medications.
• Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition.

While continuing to work as a part time concierge and a full time caregiver, became part time assistant activities coordinator where job duties included:

• Coordinated and organized engaging activities for memory care residents, fostering community interaction.
• Collaborated with staff to create promotional materials, boosting event attendance.
• Collaborated with other staff members to create a welcoming, inclusive environment for all participants.
• Facilitated special activities on weekends and evenings.
• Developed and implemented weekly schedules, ensuring diverse programming options.
• Assisted in training volunteers, enhancing support for activity execution.
• Evaluated participant feedback to refine program offerings and improve satisfaction levels.
• Prepared event materials, staged spaces and coordinated activities with other departments.
• Promoted and communicated upcoming activities to residents, families and associates.
• Encouraged, supported and assisted memory care residents with activities and documented activity attendance and degree of involvement.