Madison Clark
Salt Lake City,UT
Summary
Dynamic leader and committed learner with a proven track record at Wal-Mart and Expeditors. Excelled in relationship building and project planning, significantly enhancing team performance and customer satisfaction. Mastered comprehensive listening and customer service, driving operational improvements and fostering employee development.
Overview
7
7
years of professional experience
Work History
Management Trainee
Expeditors
03.2024 - Current
- Enhanced leadership abilities through training and hands-on task completion.
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Evaluated individual and team business performance and identified opportunities for improvement.
Import Transportation Agent
Expeditors
09.2021 - 03.2024
- Ensured timely and accurate tracking information to relay to the customer.
- Utilized problem solving skills to resolve issues that arise during transit process.
- Provided customer service support by responding to inquiries and complaints in a timely manner.
- Coordinated with internal departments to ensure timely delivery of shipments.
- Negotiated rates with various carriers while ensuring quality service is provided at all times.
Customer Service Manager
Wal-Mart
02.2019 - 04.2021
- Coordinated and oversaw training of new customer service team members
- Assisted with ongoing management of systems and processes to improve customer service ratings
- Responded to grievances, trends, variances, and complaints
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Managed employee performance through disciplining, coaching, and counseling
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Improved the performance of individual team members by motivating and training each person
Customer Service Desk Associate
Wal-Mart
10.2018 - 02.2019
- Processed returns and exchanges according to company policies.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Developed innovative solutions addressing customer issues.
- Managed and diffused challenging customer interactions.
Cashier
Wal-Mart
08.2017 - 10.2018
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - Political Science, Economics
Utah State University
01.2021
High School Diploma -
Richfield High School
05-2017
Skills
- Relationship Building
- Customer Service
- Training and Development
- Proven Leader
- Committed Learner
- Priority Management
- Develop Employee Knowledge
- Plan Projects
- Comprehensive Listener
Affiliations
- Painting
- Going to concerts
- Playing sports
- Cooking
Timeline
Management Trainee
Expeditors
03.2024 - Current
Import Transportation Agent
Expeditors
09.2021 - 03.2024
Customer Service Manager
Wal-Mart
02.2019 - 04.2021
Customer Service Desk Associate
Wal-Mart
10.2018 - 02.2019
Cashier
Wal-Mart
08.2017 - 10.2018
Bachelor of Arts - Political Science, Economics
Utah State University
High School Diploma -
Richfield High School
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