Madison Clifton
Statesboro,GA
Summary
Highly motivated and versatile professional with a proven track record in multitasking, a strong desire for continuous learning, exceptional customer service, and demonstrated leadership abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Wayfair
09.2020 - 06.2023
- Delivered superior customer satisfaction by promptly addressing pre- and post-order inquiries and concerns via phone and email, successfully managing over 70 calls per day.
- Proficiently handled diverse tasks, including processing returns, managing refunds, providing delivery status updates, facilitating address and payment method changes, as well as coordinating replacement parts or units.
- Effectively utilized and coordinated multiple software applications concurrently, demonstrating exceptional navigational skills.
- Achieved exceptional customer satisfaction by consistently surpassing quarterly metric goals for the branch.
- Collaborated with colleagues and management in conducting weekly meetings, monitoring metrics, and fostering a positive work environment.
Peer Development Champion, Producer
Wayfair
10.2021 - 06.2023
- Collaborated with Trainers to facilitate a smooth transition for new employees into the work environment.
- Actively participated in the training and development of Wayfair's new customer service consultants by providing guidance, answering questions in chat, and contributing to daily meetings.
- Demonstrated effective classroom management skills and ensured a secure environment conducive to productive discussions.
- Supported the monitoring and management of consultants' KPI metrics by maintaining accurate databases and spreadsheets, resulting in a significant improvement in Customer Satisfaction a by 15% within a span of two weeks.
- Delivered targeted feedback on call behaviors and control for new consultants, fostering their professional growth through the identification of improvement opportunities.
Caregiver
The Lodge At Bethany
12.2019 - 04.2020
- Collaborated in facilitating admissions, discharges, and transfers of residents in response to requests.
- Proficiently instructed and demonstrated appropriate techniques for assisting patients in walking, both with and without assistive devices.
- Applied and exemplified proper procedures for catheter care, including managing drainage bags, tubing, and leg straps.
- Maintained meticulous filing of essential documentation, such as incident reports and supply restock forms, adhering to established procedures.
- Provided compassionate assistance to residents every morning and night, ensuring their bathing, toileting, and basic daily needs were met.
Head Waitress
Anthony's Pizza And Pasta
02.2019 - 04.2019
- Welcomed and escorted guests courteously, presented menus, and offered wine selections.
- Addressed and resolved customer complaints pertaining to food service promptly and effectively.
- Conducted thorough inspections of supplies, equipment, and work areas to ensure optimal service efficiency and adherence to established standards.
- Skillfully handled bill presentation and payment processing in a professional and timely manner.
- Analyzed operational challenges, such as theft and wastage, and devised strategic procedures to mitigate these issues.
- Formulated departmental objectives, budgetary plans, policies, procedures, and strategies to drive operational excellence and maximize customer satisfaction.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Sales Associate
Torrid
09.2018 - 01.2019
- Provided exceptional customer service by warmly greeting customers and determining their individual preferences and requirements.
- Effectively communicated product features, benefits, and instructions to customers, ensuring a thorough understanding of merchandise use, operation, and maintenance.
- Offered personalized recommendations and assisted customers in locating or obtaining merchandise that aligned with their specific needs and preferences.
- Accurately calculated sales prices, total purchases, and proficiently handled cash and credit transactions in a professional and secure manner.
- Continuously stayed updated on current sales, promotions, and company policies regarding payment, exchanges, and security protocols.
- Actively facilitated sales by promoting additional services such as delivery, insurance, financing, returns, or service contracts.
Education
Degree Path - Nursing
Gordon State College
Barnesville, GAHigh School Diploma -
Jackson High School
Jackson, GA05.2017
Skills
- Customer Service
- Conflict Resolution
- Customer Satisfaction
- Problem-Solving
- Customer Relationship Management
- Instructor-led Training
- Public Speaking
- Training and Development
- Decision-Making
- Facilitation
- Multitasking
References
- Kathy Maguire
Position | Manager at Wayfair
- Sarah Cram
Position | Trainer/Mentor at Wayfair
Timeline
Peer Development Champion, Producer
Wayfair
10.2021 - 06.2023
Customer Service Consultant
Wayfair
09.2020 - 06.2023
Caregiver
The Lodge At Bethany
12.2019 - 04.2020
Head Waitress
Anthony's Pizza And Pasta
02.2019 - 04.2019
Sales Associate
Torrid
09.2018 - 01.2019
Degree Path - Nursing
Gordon State College
High School Diploma -
Jackson High School