Madison Cody
Mesa,AZ
Summary
Proven track record in enhancing customer satisfaction and team performance, notably at Apex Charity Solutions. Expert in customer service and problem-solving, adept at developing training programs that resulted in improved employee skills. Demonstrates exceptional ability to multitask and foster relationships, ensuring operational excellence and positive outcomes.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
04.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Training Specialist
Apex Charity Solutions
01.2022 - 11.2023
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
Front End Receptionist
Just Teezin in the Pines
08.2022 - 12.2022
- Enhanced customer satisfaction by efficiently managing front desk tasks and addressing client inquiries.
- Facilitated seamless transitions between shifts through clear handover notes and effective communication with colleagues.
- Improved overall office appearance by maintaining cleanliness standards and coordinating general maintenance when needed.
- Contributed to a positive work environment by fostering strong relationships among team members through open communication.
- Provided excellent customer service by promptly answering phone calls, emails, and assisting walk-in clients.
Education
Medical Assistant -
UEI College
Mesa, AZDiploma -
Sequoia Village High School
Show Low, AZ05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Verbal/written communication
Timeline
Sales Associate
Bath and Body Works, Limited Brands
04.2024 - 07.2024
Front End Receptionist
Just Teezin in the Pines
08.2022 - 12.2022
Training Specialist
Apex Charity Solutions
01.2022 - 11.2023
Medical Assistant -
UEI College
Diploma -
Sequoia Village High School
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