Yardi Voyager
Madison Cole
Property Management
St Louis,MO
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Property Manager
United Residential Properties
Port Royal, SC
05.2021 - 11.2021
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Trained and motivated leasing staff during bi-monthly trainings.
- Attended staff meetings and took extensive notes to share with property manager.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Developed, reviewed and submitted property operating and capital budgets.
Assistant Property Manager
NHE Inc.
Beaufort, SC
01.2020 - 05.2021
- Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
Leasing Consultant
Dominium Inc.
Beaufort, SC
08.2019 - 01.2020
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Lead Sales Associate
GAP Inc.
Edwardsville, IL
01.2017 - 08.2017
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Assistant Teacher
A Place 2 Grow
Troy, IL
04.2015 - 01.2017
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher and administrators to enforce school policies and procedures.
Education
High School Diploma -
Edwardsville Senior High Schoo
Edwardsville, IL 08.2011 - 05.2015
Business Administration
Southern Illinois University Edwardsville
Edwardsville, IL 08.2015 - 04.2017
Skills
Telephone and email etiquette
Record Keeping
Staff Management
Application process proficiency
Tenant issue resolution
Marketing and advertising
Administrative support
Leasing and sales
Property management
Financial budgeting and reporting
Tenant and eviction laws
City and county regulations
Budgeting
Software
Entrata
Iloveleasing
Microsoft
Timeline
Assistant Property Manager
United Residential Properties
05.2021 - 11.2021
Assistant Property Manager
NHE Inc.
01.2020 - 05.2021
Leasing Consultant
Dominium Inc.
08.2019 - 01.2020
Lead Sales Associate
GAP Inc.
01.2017 - 08.2017
Business Administration
Southern Illinois University Edwardsville
08.2015 - 04.2017
Assistant Teacher
A Place 2 Grow
04.2015 - 01.2017
High School Diploma -
Edwardsville Senior High Schoo
08.2011 - 05.2015