Madison Collin
Fair Haven
Summary
Dynamic skip tracer with extensive experience at Openlane Adesa, excelling in investigative research and data management. Proven track record of enhancing recovery success rates through innovative techniques and strong customer relations. Adept at collaborating with law enforcement and financial institutions, ensuring compliance while maintaining confidentiality in sensitive cases.
Overview
11
11
years of professional experience
Work History
Skip Tracer Senior
Openlane Adesa
01.2022 - Current
- Conducted thorough investigations to locate and recover assets efficiently.
- Utilized advanced skip tracing software to enhance search accuracy and speed.
- Collaborated with law enforcement and financial institutions to gather information on debtors.
- Analyzed data trends to identify patterns in debtor behavior for strategic recovery efforts.
- Developed and maintained detailed case files to ensure accurate record-keeping and compliance.
- Trained junior staff on effective skip tracing techniques and best practices for asset recovery.
- Continuously expanded knowledge of industry best practices through ongoing professional development and training opportunities.
- Located hard-to-find individuals by utilizing various databases and online resources.
- Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
- Contributed to team performance improvement by consistently achieving high success rates in locating targets.
- Worked closely with repossession agents to coordinate activities.
- Developed strong relationships with field agents, providing them with accurate information to facilitate asset recovery missions.
- Utilized advanced research skills to uncover hidden connections between subjects and other parties, furthering case progressions.
- Identified best-known address to locate client's collateral or customer.
- Streamlined the skip tracing process through effective organization and prioritization of assigned cases.
- Delivered concise reports on findings from skip trace investigations, enabling informed decisions for follow-up actions within set deadlines.
- Maximized effectiveness of data mining tools through regular system updates and customization according to specific case requirements.
- Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
- Assisted in recovering company assets by swiftly locating debtors and their property.
- Proactively monitored accounts and addressed various issues.
- Demonstrated strong problem-solving abilities in resolving discrepancies and inconsistencies within collected data, ultimately leading to successful skip trace outcomes.
- Conducted in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts.
- Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.
- Leveraged social media platforms to gather critical information on subjects, improving case outcomes.
- Supported colleagues in solving complex cases by offering strategic recommendations based on extensive experience in the field.
- Collaborated with team members, sharing vital information to expedite case resolutions.
- Ensured strict adherence to state regulations and ethical guidelines throughout all phases of the skip tracing process.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Trained new staff on standard operating procedures, fostering a consistent understanding of operational practices.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
Mortgage Loan Originator
Rocket Mortgage
01.2021 - 01.2022
- Facilitated loan application processes, ensuring compliance with regulatory standards.
- Evaluated borrower creditworthiness through comprehensive financial analysis and documentation review.
- Collaborated with real estate agents to streamline client communication and improve loan processing efficiency.
- Guided clients through mortgage product options, enhancing understanding of terms and conditions.
- Developed customized mortgage solutions that aligned with individual client financial goals and needs.
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Participated actively in weekly team meetings discussing market trends and sharing best practices among peers.
- Checked loan documents for accuracy prior to closing.
Skip Tracer
Midland Credit Management
01.2016 - 01.2021
- Conducted detailed investigations to locate debtors and verify contact information.
- Utilized skip tracing software to track down hard-to-find individuals efficiently.
- Collaborated with legal teams to prepare for litigation regarding outstanding debts.
- Developed and maintained comprehensive records of debtor communications and actions taken.
- Trained new team members on effective skip tracing techniques and tools.
- Implemented process improvements that enhanced overall efficiency in debtor locating efforts.
- Increased efficiency by refining internal processes and procedures related to skip tracing operations.
- Uploaded evidence into case management system each day.
- Located hard-to-find individuals by utilizing various databases and online resources.
- Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
- Contributed to team performance improvement by consistently achieving high success rates in locating targets.
- Maximized effectiveness of data mining tools through regular system updates and customization according to specific case requirements.
- Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
- Assisted in recovering company assets by swiftly locating debtors and their property.
- Proactively monitored accounts and addressed various issues.
- Demonstrated strong problem-solving abilities in resolving discrepancies and inconsistencies within collected data, ultimately leading to successful skip trace outcomes.
- Conducted in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts.
- Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.
- Leveraged social media platforms to gather critical information on subjects, improving case outcomes.
- Supported colleagues in solving complex cases by offering strategic recommendations based on extensive experience in the field.
- Collaborated with team members, sharing vital information to expedite case resolutions.
- Ensured strict adherence to state regulations and ethical guidelines throughout all phases of the skip tracing process.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Customer Service Representative
Booking.com USA
01.2015 - 01.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information and support to enhance customer satisfaction and loyalty.
- Assisted in training new staff on customer service protocols and company policies.
- Streamlined process for handling customer complaints, improving response time and resolution rates.
- Resolved customer inquiries via phone and chat, ensuring timely and accurate responses.
- Managed high call volumes while maintaining professionalism and efficiency in service delivery.
- Documented customer interactions in CRM system, ensuring proper tracking and follow-up actions.
- Trained new representatives on best practices for effective customer engagement and resolution techniques.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Met customer call guidelines for service levels, handle time and productivity.
Education
BBA - Legal Studies
Baker College
Auburn Hills06-2016
Skills
- Skip tracing techniques
- Customer relations
- Data management expertise
- Collections background
- Investigative research
- Background in collections
- Skip tracing experience
- Legal research
Timeline
Skip Tracer Senior
Openlane Adesa
01.2022 - Current
Mortgage Loan Originator
Rocket Mortgage
01.2021 - 01.2022
Skip Tracer
Midland Credit Management
01.2016 - 01.2021
Customer Service Representative
Booking.com USA
01.2015 - 01.2016
BBA - Legal Studies
Baker College