Madison Collins
Summary
Experienced Associate Banker skilled in working in customer-focused work environments. While bringing extensive customer service knowledge from fast-paced bank settings. Consistently recognized for "service with a smile" mentality, paired with professional attitude. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, and inventory management.
Overview
5
5
years of professional experience
Work History
Associate Banker-Me
JPMorgan Chase
07.2021 - Current
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, and services charges, while resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing and banking operations by utilizing advanced technology tools.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival, addressing them by name, and thanking them during their visit
- Collaborated with team members to achieve targets and maintain high-quality customer service standards. Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors. All while maintaining cash drawer accuracy by conducting daily balances, regular audits, and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers. Handling complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Clerk's Helper
Foodmaxx
07.2020 - 07.2021
- Assisted customers in locating items, contributing to a positive shopping experience.
- Contributed to sales goals by promoting special offers or featured products to customers during their visit.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Managed inventory by stocking shelves and rotating products to minimize waste and ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Hostess
Tony's Firehouse Pizza
09.2019 - 07.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times. All while handing high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Associate of Science - Psychology
Bakersfield College
Bakersfield, CA05.2021
Skills
- Culture Champion
- Customer Relationship Building
- Account updating
- Drawer balancing/Cash Handling
- Excellent time management skills
- Approachable and Friendly
Timeline
Associate Banker-Me
JPMorgan Chase
07.2021 - Current
Clerk's Helper
Foodmaxx
07.2020 - 07.2021
Hostess
Tony's Firehouse Pizza
09.2019 - 07.2020
Associate of Science - Psychology
Bakersfield College