MADISON CONAWAY
Temecula,CA
Summary
I am pursuing a role in a company where I can use my computer skills, communication, problem-solving, and desire to succeed to contribute to the company’s success and further develop my professional growth.
Overview
2
2
years of professional experience
Work History
Receptionist
NVA
04.2023 - Current
- Successfully managed scheduling software to ensure schedules were made accordingly
- Created estimates daily to ensure client satisfaction
- Thoroughly explained our pet insurance to clients daily and set up recurring payments for them
- Administered our direct messaging system to assist clients in a timely manner
- Investigated client transactional concerns
- Incorporated conflict resolution skills to address client complaints and concerns
- Scanned and attached 50+ documents to client files daily
- Processed pet insurance payments daily
- Professionally administered and resolved 50+ calls a day
- Thoroughly examined client records to ensure the right appointment was scheduled.
Administrative Assistant
European Wax Center
06.2023 - 08.2023
- Successfully managed and coordinated appointments 50+ times a day
- Addressed and resolved over 10 customer concerns a day
- Coordinated daily schedules efficiently
- Mastered company software to manage schedules, sales, inventory, and feedback
- Monitored sales and revenue twice a day
- Conducted data mining exercises by analyzing customer data to increase company revenue
- Successfully sold weekly wax packages through strategic sales techniques.
Waitress
Sombreros
08.2022 - 01.2023
- Demonstrated composure and professionalism during high-pressure situations and with challenging customers
- Identified and implemented areas of opportunity to increase customer satisfaction by being attentive to customers
- Incorporated problem-solving skills when there were complaints and issues
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers to complete customer transactions
- Greeted new customers, discussed specials, and took drink orders.
Education
BBA - General Business
Stephen F. Austin State University
Nacogdoches, TX05.2024
High School Diploma -
Plano Senior High School
Plano, TX06.2019
Skills
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Google Drive: Docs, Drive, Forms, Sheets
- Decision-making
- Problem-solving
- Communication
- Time management
- Organizational skills
- Customer service
- Detail oriented
- Conflict resolution
- Avimark
- Scheduling
- File Management
- Data Entry
- Administrative Support
- Clerical Support
Volunteer Experience
National Charity League (NCL) 08/2014 - 05/2019
Helped host multiple community service events a year
Engaged with multiple individuals during charity events with different backgrounds
Timeline
Administrative Assistant
European Wax Center
06.2023 - 08.2023
Receptionist
NVA
04.2023 - Current
Waitress
Sombreros
08.2022 - 01.2023
BBA - General Business
Stephen F. Austin State University
High School Diploma -
Plano Senior High School
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