Madison Cooney
Newcastle,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Manager
Deja Vu Showgirls
Rancho Cordova , CA
2018.08 - 2020.03
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
Car Salesperson
Audi Rocklin
Rocklin , CA
2017.12 - 2018.07
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Followed up with customers to build long-term relationships and successful referrals.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
Car Salesperson
CarMax
Roseville , CA
2017.05 - 2017.12
- Maintained customer satisfaction by providing prompt, reliable service.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Advised customers on financing options and warranties available for their purchase.
- Provided follow-up customer service after a car sale was completed.
- Conducted test drives for prospective buyers.
- Greeted customers and provided product information.
Call Center Representative
Gap
Rocklin , CA
2016.10 - 2017.05
- Maintained accurate records of customer interactions for future reference.
- Offered additional products or services to enhance customer experience.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Dialysis Technician
DaVita
Sacramento , CA
2016.02 - 2016.10
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
Shift Lead Manager
Carl's Jr
Rocklin , CA
2014.08 - 2016.02
- Prepared reports detailing shift activity and presented them to management.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Assisted in the development of short-term goals for each shift.
- Addressed any issues or concerns raised by staff during shifts.
- Adhered to all health and safety guidelines while managing the shift.
- Developed strategies to improve operational efficiency and productivity.
- Ensured compliance with all safety regulations during shifts.
- Provided feedback to team members on their performance levels.
- Ensured proper stock levels were maintained throughout the shift.
- Inspected equipment before use to ensure it was functioning properly.
- Monitored performance of staff to ensure quality standards were met.
- Reinforced rules to promote superior employee performance.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Whitney High School
Rocklin, CA2015-06
Some College (No Degree) - Psychology
Sierra College
Rocklin, CASkills
- Financial Management
- Contract Management
- Operations Management
- Staff Development
- Strategic Planning
- Expense Tracking
- Complex Problem-Solving
- Schedule Preparation
- Customer Relationship Management (CRM)
Affiliations
- Horseback Riding
- Gardening
- Child Care
- Reading & Writing
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work from home optionWork-life balanceTimeline
Manager
Deja Vu Showgirls
2018.08 - 2020.03
Car Salesperson
Audi Rocklin
2017.12 - 2018.07
Car Salesperson
CarMax
2017.05 - 2017.12
Call Center Representative
Gap
2016.10 - 2017.05
Dialysis Technician
DaVita
2016.02 - 2016.10
Shift Lead Manager
Carl's Jr
2014.08 - 2016.02
High School Diploma -
Whitney High School
Some College (No Degree) - Psychology
Sierra College
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