Madison Cooper
Concord,NC
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training and certified in North Carolina Dental Radiology, CPR, Dental office emergencies, nitrous oxide and sterilization & infection control chairside assisting. Quick learner and successful in building relationships with coworkers and patients. I bring over 8 years of professional experience in delivering exceptional customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
Cabarrus Brewery Company
03.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Sales Associate
Mckenzie Jade's
01.2019 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Externship
Loveland Dental Group
08.2023 - 10.2023
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Used Open Dental to document and maintain patient information and health background.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Designed dental report card to explain patient dental health status and treatment plans.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Education
DA1 Course Completion - Dental Assisting
D.A. Academy
Charlotte, NC10.2023
High School Diploma -
Concord High School
Concord, NC06.2018
Skills
- Infection Control Proficiency
- Four-Handed Procedures
- Dental Impressions
- Taking X-Rays
- Team Collaboration
- Sterilization Techniques
- Crown and Bridge Construction
- Advising and Educating Patients
- Nitrous Oxide
- Treatment Room Preparation
- Complex Problem-Solving
Certification
- DA1 Course Completion
- North Carolina Dental Radiology
- CPR (American Heart Association)
- Dental office Emergencies
- Sterilization & Infection Control
- Nitrous Oxide Monitoring
Timeline
Externship
Loveland Dental Group
08.2023 - 10.2023
Head Bartender
Cabarrus Brewery Company
03.2021 - Current
Sales Associate
Mckenzie Jade's
01.2019 - Current
DA1 Course Completion - Dental Assisting
D.A. Academy
High School Diploma -
Concord High School
- DA1 Course Completion
- North Carolina Dental Radiology
- CPR (American Heart Association)
- Dental office Emergencies
- Sterilization & Infection Control
- Nitrous Oxide Monitoring
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